About the Job:
LaunchDarkly is looking for a Senior Program Manager to help the Revenue Operations team scale efficiently. This role drives cross-functional programs, streamlines processes, and delivers data-driven solutions that accelerate predictable SaaS revenue growth. You'll be the person who turns strategic priorities into structured plans, keeps cross-functional teams aligned, and makes sure risks and blockers get surfaced and resolved before they slow the business down.
The mission of the Senior Program Manager is to enable the Revenue Operations team to scale efficiently by driving cross-functional programs, streamlining processes, and delivering data-driven solutions that accelerate predictable SaaS revenue growth.
Responsibilities:
- Drive Strategic RevOps Initiatives
- Translate strategic priorities into structured program plans
- Define milestones, owners, and deliverables
- Track progress and outcomes against plan
- Manage dependencies and escalate blockers as needed
- Establish Program Governance & Cadences
- Establish operating rhythms for cross-functional programs
- Run status and steering meetings
- Maintain decision and action logs
- Standardize reporting across programs
- Manage Cross-Functional Alignment
- Coordinate across RevOps and Field (Sales, CS, Marketing) teams
- Clarify roles and responsibilities across program stakeholders
- Align teams on priorities and timelines
- Facilitate decisions and communicate updates to stakeholders and leadership
- Manage Risks, Issues & Dependencies
- Identify risks early and maintain risk logs
- Develop mitigation plans
- Resolve cross-functional dependencies
- Escalate decisions requiring leadership input
Qualifications:
- 10+ years of experience in program management, project management, or operations, ideally supporting a Revenue Operations, Sales Operations, or GTM function
- Strong track record running cross-functional programs with multiple stakeholders and competing priorities
- Experience establishing program governance — operating rhythms, status reporting, decision logs — from scratch
- Comfortable managing risk logs, mitigation plans, and escalation processes
- Excellent communication and facilitation skills; able to align stakeholders across Sales, CS, Marketing, and RevOps
- Data-driven mindset; comfortable defining and tracking success metrics for programs
- Experience with Project Management tools (Jira, Asana, Monday)
- PMP, Agile/Scrum certification, or equivalent experience a plus
- GTM tool implementation a plus
- Project Management tool experience a plus
- Experience in B2B SaaS preferred
Pay:
Target pay ranges based on Geographic Zones* for Level 4:
- Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,500 - $187,660**
- Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,800 - $168,850**
- Zone 3: All other US locations - $116,000 - $159,500**
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.
*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.