Your role with us
Workist is conquering the US market! We are looking for an entrepreneurially-minded Account Strategist (m/f/x) to spearhead our presence in the United States. In this key hybrid role, you will be the primary point of contact for our US customers. You combine the closing strength of an Account Executive with the strategic vision of a Customer Success Manager. While based in Berlin, you will work according to the rhythm of our US East Coast clients to guarantee first-class support and engagement.Your responsibilities
Market Ownership: You take full responsibility for the US market, acting as the bridge between our overseas customers and the product and management teams in Berlin.
Inbound Sales & Expansion: You qualify incoming leads from the US, conduct product demos, and guide potential customers through to the final contract. Additionally, you actively identify upsell and cross-sell opportunities within your portfolio.
Proactive Pipeline Generation: You don’t just rely on inbound leads; you also identify suitable target customers on your own, reach out to them independently, and actively build your own pipeline. You ensure that the pipeline is managed in a structured manner and remains well-stocked.
Strategic Customer Success: You support US customers post-sale, lead the onboarding process, and conduct regular Business Reviews (QBRs) to ensure they derive maximum ROI from our AI solution.
Value Evangelist: You translate complex technical content (AI business process automation) into clear value propositions for both technical stakeholders and business executives.
On-site presence: You’ll represent Workist at trade shows and industry events in the U.S. (willingness to travel required), build valuable contacts there, and bring market insights back to the team.
Data-Driven Insights: You analyze usage patterns of your US accounts, implement retention strategies, and provide valuable market feedback to our product team.
Your profile
What you bring to the table:
Education & Experience: You hold a Bachelor’s degree and have initial relevant experience (1+ years) in a customer-facing role (e.g., Sales, Customer Success, Account Management, or Consulting) – ideally within a B2B SaaS or startup environment.
Sales & Consulting Expertise: You have experience managing and closing complex sales cycles for technical products that require detailed explanation. Ideally, you’re also familiar with actively reaching out to new customers (outbound).
Communication Talent: You possess excellent written and verbal communication skills in English (native or near-native level). German is a plus.
Mindset: You are characterized by a strong growth mindset and high self-motivation. You enjoy working independently, can manage multiple deals and accounts simultaneously, and have a strong work ethic.
Work Style: You have a positive, empathetic, and structured approach to work, bring the flexibility needed for a dynamic startup environment, and are willing to travel to the U.S. for trade shows and client meetings. You think analytically and data-driven, and make confident decisions based on insights and KPIs.
What impresses us (Nice-to-have):
Tech Interest: You are passionate about AI-driven process automation and are not intimidated by complex B2B workflows.
Process Knowledge: Basic knowledge of ERP systems or deep B2B business processes is an advantage.
US Affinity: You already have experience working with US-based customers or a deep understanding of US business culture.
Our benefits & culture
- WorKi Tower: Our hip office in the heart of the city over 8 floors invites you to work professionally at an ergonomic workplace and gives you space for your creativity. Our own Workist Lounge awaits you with a cozy atmosphere including coffee, drinks and a vitamin basket for short or longer creative breaks. Play table tennis, darts or Nintendo to clear your head and exchange ideas with other teams.
- Flexible working hours: Shape your working day with our flexible working hours. Have important appointments in the morning or evening? No problem, take advantage of work schedule flexibility.
- Office, Remote & Workation: You decide yourself and have the flexible choice between a hip office or remote from your favorite location! We give you the freedom to work 4 weeks a year from abroad. Your state-of-the-art hardware will accompany you on your way!
- Come-Together: Let's play together - let's celebrate together! End the working day with a cool drink in our lounge or enjoy the time with your colleagues at the summer party, Christmas party or our quarterly team events.
- Stay fit & healthy: Your fitness is important to us, so join our weekly RunningLunch and connect with your colleagues. Work-life balance and reduction of your stress level included.
- Stay mobile: Choose between Deutschlandticket Job and a JobRad allowance and be mobile throughout Berlin and/or Germany.
- Be social: For your heart's project or to get involved in social and volunteer work, we support you with 3 additional "Social Days".
- Further your education - with a personal development budget of EUR 1,000.00 per year.