Serve as the first point of contact for customer support across live chat, email, and phone
Handle first-line support tickets, troubleshoot issues, and redirect or escalate cases to the Analyst or Medical team when they need clinical or technical expertise beyond first-line support
Lead onboarding calls and demo walkthroughs for new customers, guiding them from signup to their first successful case
Keep our CRM up to date and accurate as customer information changes
Take a proactive approach to support, reaching out before a customer has to ask
Run outreach and win-back campaigns to bring dormant accounts back into active use
Help expand and maintain our Help Centre documentation so customers can self-serve common questions
Your profile
A proven track record in customer support or customer relationship roles, with working knowledge of modern support practices and tools
Hands-on experience with live chat, help desk or ticketing tools, and CRM systems (Pipedrive experience is a plus)
Fluent German and English, written and spoken; additional languages are a plus
A strong understanding of what dental industry customers need day to day; direct dental industry experience is a plus, not a requirement
Account management experience
Highly organised, with strong attention to detail
A friendly, polite, customer-focused communication style
An analytical, critical thinker who takes ownership of a problem through to resolution rather than just passing it along
A natural pull toward automation and efficiency: you look for ways to reduce repetitive work rather than just doing more of it
Why us?
A chance to shape how Customer Success works at a growing dental AI company
Direct exposure to the whole customer journey rather than a narrow slice of it
A team that's actively investing in doing support and onboarding properly rather than treating it as an afterthought
Permanent full-time position
Remote work within the EU
Competitive compensation, based on experience
more at DentalTwin.
30 Sep, 2026
DentalTwin
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