**Customer Quality Management (QMC):**
- Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports
- Monitor and improve customer quality indices; prepare data for management reviews and customer scorecards
- Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers
- Maintain customer complaint database and communicate quality alerts to internal teams and customers
- Coordinate immediate containment of defective parts with support teams and manage customer portal updates
- Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution
- Conduct regular customer plant visits and line walks for new products and warranty issue resolution
- Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents
**Product Quality Management (QMM):**
- Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts
- Coordinate PPAP activities, concession approvals, ECR reviews, and new product releases with appropriate risk assessments
- Participate in new product development line walks, FMEA reviews, and provide lessons learned from similar products
- Manage change approvals (CARV), process/product changes, and ensure customer approvals align with business requirements
- Support MAE/process release activities through FMEA reviews, control plan updates, and release checklists
- Identify and escalate product quality risks based on audit findings and customer complaint analysis
- Ensure timely updates of quality reports (SMIR, 4M, audit closures) on customer portals
- Coordinate quality improvement initiatives and horizontal deployment of key actions across the value stream
**Required Qualifications:**
- Bachelor's degree in Mechanical, Electrical, or Electronics Engineering
- 6-10 years of experience in quality management and manufacturing
**Preferred Qualifications:**
- Experience in customer complaint handling and customer interfacing
- Background in automotive manufacturing or Tier 1 supplier environment
Knowledge: Problem solving/8D, Safety system know-how, Assembly process know-how, Basic know-how of automotive electrical and electronic components, Plastic molding process, Automotive OEMs Market knowledge.
Skill: Excellent communication, English language command, Presentation skill ( PPT / Excel ), Influencing and convincing skills, Conflict management, Critical situation management.
Attitude / Behavior: Customer focus, Quality mindset, Commitment adherence, result orientation, Business acumen and future orientation