Customer Support Engineer (f/m/d).

kiutra

Responsibilities

• Install and service cryostats at customer’s sites
• Provide training and documentation for our products in a clear, professional, and customer-friendly manner
• Handle enquiries and solve technical problems via phone, email, and on-site visits, maintaining composure and professionalism under pressure
• Act as a point of contact to customers, ensuring issues are resolved efficiently while preserving positive relationships
• Report technical and organizational issues, as well as opportunities, across the teams (engineering, production, product, sales)
• Continuously monitor and improve customer satisfaction, balancing technical excellence with diplomatic communications

Requirements

• You successfully completed a university degree (Master or PhD) in physics, quantum science & technology or similar
• Experience with cryogenic equipment is beneficial
• Willingness to travel internationally and manage extended hours when required
• High emotional intelligence and good diplomatic skills
• Strong verbal and written communication skills in English
• Eagerness to learn about our products to address customer problems effectively
• Ability to identify malfunctions, analyze root cause, and implement solutions quickly and calmly
• Independent, patient, and confident in your work, with strong prioritization skills
• Ability to thrive in dynamic environments and adapt to changing schedules as needed
• Problem solving skills, under pressure, with a proactive and solution-oriented mindset
• Ability to stay calm, focused, and effective under pressure and in high-stakes situations

Benefits

• You will enjoy flexibility with options for remote work and flexible working hours
• You will experience an open-minded, appreciative startup atmosphere with flat hierarchies and an open-door policy
• You will work with a great team in a fast-growing deep-tech company
• You can expect regular performance reviews and long-term job prospects
• You can look forward to 30 vacation days per year
• You will have the chance to participate in valuable employee surveys
• You will work in a comfortable, bright and modern office with ergonomic equipment in compliance with health requirements
• You can benefit from “The Coolest Connection”, our employee referral program
• You will have the opportunity to get to know your team members better at our teambuilding events, Christmas parties, and other group events
• You will have free cold and hot drinks, snacks, and fruit at your disposal
• You can benefit from our company's pension plan, our bicycle leasing program (Jobrad), and contribution for the Deutschland-Ticket Jobticket