Senior Debt Collection Specialist (f/m/d) Focus: Belgium.

Are you ready to change the market?

Ready to make an impact? Apply now and let's talk about how you can shape our Belgium operations.

Your Responsibilities:

• Be the go-to expert for all Belgium debt collection matters - you're deeply familiar with Belgian collection law, regulatory requirements, and procedural nuances. You maintain this expertise by staying continuously updated on legal changes and ensuring the team benefits from your knowledge.
• Communicate confidently with consumers (B2C), clients (B2B) and third parties via phone, email, chat, and letter, providing solution-oriented and professional support.
• Handle complex legal inquiries, disputes, and complaints from authorities with expertise and composure - including requests from debt counseling agencies, legal claims, court matters, and serving as the knowledgeable point of contact for bailiffs and court-related proceedings on Belgium cases.
• Act as the primary interface between our team and our external service provider - coordinating case management, clarifying legal requirements, and ensuring seamless execution of collection activities.
• Process cases efficiently and maintain up-to-date, accurate records in our CRM systems while ensuring regulatory compliance.
• Identify and address process gaps, gather client and customer feedback, and drive continuous improvements in our Belgium-specific procedures and service quality.

What we're looking for:

• 3-5 years of experience in customer service with a focus on receivables management and debt collection in the Belgian market.
• Proactive, solution-oriented person with strong communication skills across all levels and channels - you take initiative and keep stakeholders informed.
• Business-fluent communication in Dutch, French and English (written and spoken).
• Completed MBO level 4 education or equivalent EQF niveau 3 or 4 (EU-Qualification).
• Passion for contributing to fast-paced environments and a genuine drive to continuously improve processes and standards.
• Good MS Office skills - you work comfortably with Word, Excel, and Outlook.

• Passion for AI and new technologies - you're curious and open to working with AI-driven tools to enhance efficiency and service quality
• A completed NVI basis or NVI problematische schulden is a plus
• Prior experience in working with international service providers (1st line)

Our offer for you:

• Flexible working hours, fully remotely within the Netherlands, plus 28 vacation days to support a healthy work-life balance.
• Competitive salary that rewards your strong performance, along with a comprehensive pension plan.
• Exciting and diverse responsibilities that offer a steep learning curve and continuous growth.
• Personalized development opportunities combined with a transparent and supportive feedback culture to help you thrive.
• Join an international team of skilled professionals and industry experts, creating an inspiring and collaborative network.
• Regular team events and biannual parties in Berlin, Germany where our HQ is to foster a strong connection and celebrate our shared success.

Our Interview Process:

• First online interview with Jasmin (Talent Acquisition Specialist) - approx. 30-45 minutes
  We'll get to know you, your motivation and your background, and you'll gain initial insights into PAIR Finance and the position.
• Second online interview with Daniel (Team Lead Collections NL) - approx. 60 minutes
  We'll dive deeper into your experience and the role. This is your chance to learn more about the responsibilities, challenges, and the team.
• Third online interview with Zoe (Business Development Manager) - approx. 45 minutes 
  in French, Zoe is our expert for the Belgian market and will explore your knowledge and regulatory landscape in more depth.

Who is your contact person?