Short description
Are you a commercially driven all-rounder looking to become part of our Order Management team?
In this role, you will take ownership of the entire Order-to-Cash process, supporting all activities from order intake through to invoicing. As part of our central Order Management team, you will be responsible for supporting multiple entities across our organization and will play a key role in ensuring efficient, accurate, and customer-focused operational processes.
In this role, you will take ownership of the entire Order-to-Cash process, supporting all activities from order intake through to invoicing. As part of our central Order Management team, you will be responsible for supporting multiple entities across our organization and will play a key role in ensuring efficient, accurate, and customer-focused operational processes.
This position can be performed remotely within Germany. To maintain close collaboration and team spirit, we meet in Karlsruhe approximately once per month for team days. If you are based near Karlsruhe or Lauf, we are always happy to see you in the office more frequently.
Your onboarding will take place primarily in Karlsruhe, allowing you to get to know your team and role in person. Therefore, a willingness to be on-site during the onboarding phase is essential.
If this sounds like your next challenge, we'd love to receive your application.
Your onboarding will take place primarily in Karlsruhe, allowing you to get to know your team and role in person. Therefore, a willingness to be on-site during the onboarding phase is essential.
If this sounds like your next challenge, we'd love to receive your application.
Your mission
Order Processing & Administration
- Receive, review, and process incoming customer orders
- Maintain the order book and ensure accurate order documentation
- Review contracts and monitor time-to-rent metrics
- Manage the end-to-end order fulfillment process
Contract & Cancellation Management
- Maintain customer contracts, subscription agreements, and contract amendments
- Process and confirm customer cancellations and terminations
- Ensure contract data remains accurate and up to date
Billing & Invoicing
- Execute billing runs and invoicing processes
- Support the implementation of annual price adjustments according to company guidelines
- Ensure accurate and timely invoicing for customers
Third-Party Product Management
- Handle third-party product orders from order entry through delivery
- Ensure all orders are processed, fulfilled, and billed correctly and on time
Customer Communication
- Act as a key contact for customers regarding orders, contracts, invoices, and related inquiries
- Provide proactive communication on order status and issue resolution
- Contribute to a high level of customer satisfaction through professional service
Your profile
Professional Experience
- At least 2-3 years of experience in Order Management, Order Processing, Contract Administration, or a comparable operational role
- Experience managing complex customer orders and related billing processes
- Ideally, experience working with subscription-based contracts and recurring revenue models
- Previous experience in a fast-paced, growth-oriented business environment
Systems & Technical Skills
- Advanced proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
- Strong experience working with ERP systems, ideally Microsoft Business Central
- Experience using CRM systems, preferably Microsoft Dynamics
- Nice to have: Initial experience working with AI-powered tools such as Microsoft Copilot
Education
- Successfully completed a commercial/business-related vocational qualification or degree
Working Style & Soft Skills
- Highly detail-oriented with a solution-focused mindset
- Strong customer service orientation
- Ability to work independently while collaborating effectively within a team
Language Skills
- Excellent German and English skills, both written and spoken
Application process
Introductory Call
In a 20-minute conversation with our recruiter, we'll discuss your background, expectations, and the role.Interview
You will meet the Team Lead and gain deeper insight into the role, day-to-day responsibilities, and relevant topics (remote).Assignment & Final Discussion
Following the interview, you will receive a practical assignment. We will review the results together on-site and answer any remaining questions about the position and the team.Benefits
For a full overview of our benefits and perks, please visit our careers page: https://www.stp.one/en/careers
As a European company, some benefits vary by country, but many are available across all locations, including:
As a European company, some benefits vary by country, but many are available across all locations, including:
- Annual learning and development budget and clearly defined career paths
- Employee referral bonus program
- Mobility benefits, including bike leasing and public transportation subsidies
- Workation opportunities of up to 30 days per year within the EU
- Contribution towards computer glasses
- Tax-free employee benefits
- Company events and celebrations (summer parties, annual kick-offs, and more)
- Flexible working models (hybrid, remote work, part-time arrangements, etc.)
Contact details
Ifyouhaveanyquestions,pleasedon'thesitatetoreachouttoourPeople&Cultureteam.
jobs@stp.one