Role: General Manager ( RETAIL )
Location: Arlington Dallas, TX | Full-time | On-site
Annual base salary: $90,000
Build ACE in the US
ACE was built by collectors, for collectors.
We're opening our first permanent US location in Dallas and looking for a General Manager to own the operation from day one.
This is broader than a traditional retail management role. You'll lead the Dallas site end-to-end - bringing together customer experience, people leadership, card submission and operational excellence, while managing three Field Sales Managers responsible for building ACE relationships with independent card stores across the surrounding market.
You'll have genuine ownership of the business locally, with the opportunity to build the team, shape the culture and help establish how ACE grows in the US.
What You'll Own
Overall performance and day-to-day leadership of the Dallas location
An exceptional experience for collectors and customers
Leadership, coaching and development of the onsite team
Direct leadership of three Field Sales Managers
Development of relationships with independent card stores across the Dallas market
Local sales performance, partnerships and commercial growth
Card submission, handling, security and chain-of-custody standards
Operational accuracy, efficiency and compliance
Workforce scheduling and labor management
Recruitment, onboarding, performance management and team development
Opening, closing and overall site standards
Delivery of ACE brand and service standards across every part of the operation
Qualifications
We're looking for someone who can operate as the leader of a standalone business, not simply manage a store.
2+ years of management or leadership experience within retail, service, hospitality or another customer-led environment
Proven experience leading, coaching and developing high-performing teams
Experience managing multiple functions or areas of responsibility
Strong commercial judgment and confidence owning business performance
Experience driving sales, partnerships or local business growth
Strong operational discipline and attention to detail
Experience with scheduling, recruitment and performance management
Excellent communication and relationship-building skills
Comfortable working autonomously and making decisions in a growing business
High levels of ownership, integrity and accountability
Ability to work a flexible schedule based on business needs, including evenings, weekends and events
Trading Cards & Collectibles
Deep grading expertise is not required - we'll train the technical knowledge.
What matters is genuine curiosity and credibility within the category. Experience or interest in trading cards, collectibles, sports or the wider hobby would be a strong advantage.
You should be excited to learn the product, understand the collector and become an authentic ambassador for ACE.
The ACE Standard
We're looking for a General Manager who demonstrates:
Product & Collector Passion
Customer Experience Leadership
Commercial & Brand Leadership
Operational Excellence
Relentless Standards
Trust & Accountability
ACE believes in doing things the right way, even when it's the hard way. As General Manager, you'll set that standard for the Dallas team.
Work Environment
Full-time, on-site position in Dallas
Seven-day operation requiring schedule flexibility
Evening, weekend and event availability will be required based on business needs
The role requires an active presence across both customer-facing and operational areas of the site
Some local travel may be required to support Field Sales activity, partnerships and events
Why ACE?
This is an opportunity to join at the beginning.
You'll build the team, own a permanent US operation and help establish ACE within one of the world's most important collectibles markets.
If you're a commercially minded operator, an exceptional people leader and excited by the opportunity to build something rather than simply inherit it, we'd love to hear from you.
ACE is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics.
INDACE