David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard two German-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements.
Position: Customer Service Representative (German)
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide customer support via inbound phone calls, handling payment and financing enquiries
Guide customers through checkout options and finance-agreement processes
Resolve refunds, chargebacks, billing and account-verification queries
Ensure secure and accurate case handling
Document calls precisely
Follow compliance and escalation procedures to achieve timely resolutions
REQUIREMENTS:
Native/near-native level of German
English at C1 level, both written and spoken
High school diploma
Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
EU citizenship
Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
Available for on-site work in Athens on rotational shifts
BENEFITS:
Easter and Summer bonuses
Meal allowance
Health insurance from the hire date
1.67 business days of annual leave per month in the first year, plus Greek public holidays
Access to a learning platform
Assistance with issuing hiring documents
Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
International working environment
And many more!!