David Kennedy Recruitment is working with a leading international healthcare company to recruit a Polish-speaking Technical Support Advisor for its customer support team in Bulgaria. The role focuses on providing technical support to customers using medical devices, troubleshooting device issues, guiding users on product functionality and coordinating repair or replacement processes when required.
Position: Technical Support Advisor
Location: Bulgaria, Remote
Employment type: Full-time
Remuneration: Base salary + bonuses.
DUTIES AND RESPONSIBILITIES:
Provide technical support for customers using medical devices, including troubleshooting device issues
Guide customers on product functionality
Coordinate repair or replacement processes when needed
Deliver customer support and accurate documentation
Follow compliance and support procedures.
REQUIREMENTS:
Polish at C2 level and English at C1 level
High School Diploma
Customer Service skills
Technical Support skills
Complaint Handling skills
Troubleshooting skills
Call Center Experience
Strong Communication skills
Problem Solving skills
Professional experience is preferred but not required.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career full potential
Performance bonus
Signing bonus
Monthly meal allowance depending on days worked
Health insurance through Generali
Multisport and/or Coolfit cards
Access to a learning platform
Remote working model after onboarding requirements
Relocation support for eligible EU candidates
Monthly accommodation allowance for 3 months
Flight, bus or train transportation support for relocation
And many others!!!