David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian/Serbian-speaking Customer Support Representative for its technical support team in Budapest. This is an excellent opportunity to join an international environment, receive comprehensive technical training and build a long-term career supporting innovative consumer technology products.
Position: Customer Support Representative
Location: Budapest, Hungary
Work model: Hybrid (after training phase)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Provide technical customer support via phone, email and chat for consumer devices
Assist customers with software and hardware-related enquiries and basic troubleshooting
Handle customer complaints and resolve product or campaign-related issues professionally
Guide customers through device setup, features and functionality
Escalate complex technical issues to the appropriate internal teams when required
Maintain accurate records of customer interactions in internal systems
Deliver high-quality customer service while meeting productivity and quality targets
Keep up to date with product knowledge and internal support procedures.
REQUIREMENTS:
Native or fluent Croatian or Serbian (C1/C2), both written and spoken
Good command of English (minimum B2)
Serbian candidates must already hold a valid Hungarian residence and work permit
Previous customer service or technical support experience is an advantage
Interest in technology and willingness to learn technical products quickly
Strong communication and problem-solving skills
Good computer literacy and ability to learn new systems
Customer-focused with a professional and solution-oriented mindset
Ability to work effectively in a multicultural team environment.
OFFER:
Hybrid working model after training (1–2 office days per week)
3 weeks of fully paid in-person training in English
Indefinite employment contract
Competitive salary including language and performance bonus
Meal allowance (cafeteria benefit) after probation period
Private health insurance after probation period
Relocation support for eligible candidates
Career development within an international technology support environment
And many more!!!!