David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Dutch speaking Content Moderator for their office in Lisbon.
Position: Content Moderator
Location: Lisbon, Portugal
Work model: On-site 100%
Employment type: Full-time (6 month contract with possibility of extension)
DUTIES AND RESPONSIBILITIES:
Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
Identified and escalated issues through proper internal channels, adhering to company protocols.
REQUIREMENTS:
Native/fluent in Dutch both verbal and written. Fluent in English (minimum B2 level)
Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
Solid understanding of e-commerce platforms and industry practices
Able to manage high workloads and maintain performance during peak promotional periods
Ability to work in shift rotation (Monday - Sunday, 24/7)
Strong customer service skills with empathy, effective communication, and balanced decision-making.
BENEFITS:
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
And many more!!!