David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor for their office in Athens, Greece.
Position: Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Manage incoming customer calls and inquiries efficiently
Identify and assess customer needs to ensure high levels of satisfaction
Build strong, sustainable relationships through open and interactive communication
Provide accurate and complete information using the appropriate tools and systems
Meet individual and team performance targets, including case handling quotas
Maintain clear records of customer interactions, accounts, and documentation
Follow established communication procedures, guidelines, and policies.
REQUIREMENTS:
Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum C1+ level)
Strong customer orientation with a commitment to delivering excellent service.
Proven contact handling and customer communication skills.
Excellent verbal communication skills, including active listening and adaptability to different personalities.
Strong PC skills and general computer literacy.
Fast learner with strong comprehension abilities.
Good MS Office skills are an advantage.
Ability to multitask, prioritize, and manage time effectively.
Team-oriented mindset with the ability to collaborate effectively.
Previous experience in customer support or client service is a plus.
BENEFITS:
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives