David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French-speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On-site, 100%
Employment type: Fixed term (6 months) with possibility of extension / permanent contract.
DUTIES AND RESPONSIBILITIES:
Handle customer requests by phone related to existing credit products and new financing projects
Analyze customer needs to personalize interactions understand expectations reassure customers and propose suitable financing solutions
Build and maintain long-term high-quality customer relationships within a relational excellence framework
Optimize each interaction both inbound and outbound by identifying and leveraging commercial opportunities
Manage assigned customer files in line with internal procedures security standards and compliance requirements demonstrating rigor and integrity.
REQUIREMENTS:
Native / fluent in French both verbal and written. Fluent in English (minimum B2 level
Excellent communication skills with a strong customer-focused mindset
Previous experience in a contact center or customer service environment preferred
Product or technical support experience considered an advantage
Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
Strong troubleshooting skills with the ability to analyze complex issues
Adaptability and flexibility in a fast-paced, dynamic environment.
OFFER:
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
Monday to Friday: 07:00AM - 07:00PM (Rotational shifts). Saturday: 08:00 AM - 03:00 PM. 2 days off: Sunday and 1 rotational day.