We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
• Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
• Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
• Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.
Requirements
• Minimum of 5 years in telesales, with at least 3-5 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Highly motivated, goal-oriented, and driven.