OSA Global Staffing, We are seeking a highly organized, detail-oriented, and patient-focused Healthcare Appointment Setter to support our telehealth operations by scheduling patient consultations, coordinating appointments with medical providers, and ensuring patients are properly prepared for their virtual visits.
The ideal candidate will have excellent communication skills, experience in healthcare scheduling or patient coordination, and familiarity with medical terminology and U.S. healthcare practices.
This position plays an important role in providing a positive patient experience, maintaining accurate appointment records, and ensuring an efficient scheduling process between patients and healthcare providers.
Responsibilities
- Serve as the first point of contact for patients, assisting them with scheduling telehealth appointments and answering general questions about the consultation process.
- Contact patients through phone calls, emails, or messaging platforms to schedule, confirm, and reschedule medical appointments.
- Coordinate physician availability and patient schedules to ensure appointments are booked accurately and efficiently.
- Collect and verify patient information, including full name, contact details, date of birth, and other information required for appointment registration.
- Conduct basic patient intake by gathering relevant medical information, such as the reason for the visit, reported symptoms, existing medical conditions, and current medications, following established protocols.
- Demonstrate familiarity with common medical terminology and healthcare procedures to communicate effectively with patients and medical professionals.
- Explain the telehealth appointment process and provide patients with instructions on how to access their virtual consultations.
- Send appointment confirmations, reminders, and follow-up communications to reduce missed appointments and improve patient attendance.
- Maintain accurate and updated patient information, appointment details, and scheduling records within the Electronic Health Record (EHR/EMR) or scheduling system.
- Monitor appointment calendars, identify scheduling conflicts, and make necessary adjustments to maintain an organized workflow.
- Follow up with patients who missed appointments or have not confirmed their scheduled consultations.
- Identify patient concerns that require clinical attention and escalate them to the appropriate healthcare professional without providing independent medical advice.
- Communicate professionally, compassionately, and clearly with patients, ensuring a positive experience throughout the scheduling process.
- Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy regulations.
- Collaborate with physicians, medical assistants, and administrative teams to ensure smooth patient scheduling and coordination.
- Stay up to date with U.S. healthcare terminology, telehealth procedures, scheduling protocols, and patient communication standards.
Requirements
- Previous experience as a Healthcare Appointment Setter, Medical Scheduler, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role.
- Excellent English communication skills, both written and verbal, with a professional and compassionate approach to patient interactions.
- Strong phone communication skills and confidence handling inbound and outbound patient calls.
- Familiarity with medical terminology, common health conditions, and basic healthcare procedures.
- Experience using EHR/EMR systems, appointment scheduling software, or healthcare CRM platforms.
- Ability to manage multiple appointment calendars, coordinate provider availability, and handle scheduling changes efficiently.
- Strong organizational skills, attention to detail, and ability to maintain accurate patient records.
- Knowledge of HIPAA regulations and patient confidentiality requirements.
- Ability to communicate effectively with patients from different backgrounds and handle sensitive situations professionally.
- Comfortable working remotely and using virtual communication platforms.
- Ability to work independently, manage daily scheduling targets, and collaborate with healthcare teams.
- Previous experience with patient follow-ups, appointment confirmations, and reducing no-show rates is a plus.
- Bilingual proficiency in English and Spanish is a plus.
Preferred Qualifications
- Proficient in eClinicalWorks (ECW)or other similar software strongly preferred.
- Experience scheduling appointments for U.S.-based healthcare providers, medical practices, or telehealth services preferred.
- Familiarity with patient intake procedures and medical appointment workflows.
- Experience with outbound calling, patient outreach, and appointment conversion.
- Knowledge of healthcare scheduling systems and patient management software.
- Previous experience in a healthcare call center or remote medical administrative position.
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekends off.