Luxury Villa & Accommodation Manager (Live-in preferred)
Benguela Cove Lagoon Wine Estate, Walker Bay, Hermanus
About Us
Benguela Cove is a five-star wine estate on the Walker Bay coast, with twelve luxury villas and Benguela Manor at its heart. We need a manager who runs the whole accommodation business, from the booking to the final inspection, and who will not let a standard slip.
You will own both the guest journey and the revenue. Every villa will be flawless before the guest arrives, every booking handled with precision, and every departure leaves a reason to return.
What you will do
- Manage all bookings and the full reservations process for the villas and the Manor, including enquiries, confirmations, payments, deposits and guest communication.
- Run RoomRaccoon day to day, with accurate rates, availability, add-ons and reporting.
- Drive occupancy, direct bookings and revenue, working alongside our sales and travel trade team.
- Own housekeeping, presentation and maintenance across every villa, with daily inspections and a pre-arrival inspection before every check-in.
- Lead, train and hold accountable the housekeeping, grounds and guest services teams.
- Design arrivals, welcome touches and special-occasion moments that guests remember.
- Resolve guest issues personally and immediately, and protect our five-star reviews.
- Manage budgets, suppliers and maintenance schedules.
What you bring
- At least five years managing luxury villas, five-star hotels, lodges or private reserves, with at least two years leading a team.
- Strong command of property management and booking systems. RoomRaccoon experience is an advantage.
- Computer literacy to match: Excel, email and reporting at ease.
- A track record of five-star ratings and an exacting standard of cleanliness and presentation.
- Commercial sense, with confidence in occupancy, rates and revenue.
- The ability to lead with authority and warmth, and to keep good people.
- Wine interest and knowledge, or the appetite to build it.
What we offer
- A competitive monthly salary, plus a performance bonus linked to guest ratings and villa revenue.
- Live-in accommodation on the estate.
- Estate benefits including wine, dining, and the Pirate Adventure Golf and Splash Park.
- The chance to lead one of the Western Cape's most ambitious villa portfolios.
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