Job scams are on the rise. Some of them use our name or logo to try to get your personal or financial information.

We want you to feel confident that the person you are speaking to is really from Airwallex. Here are a few things to keep in mind.

Three quick checks

1. Check the role

• Make sure the job is listed on our official careers site: careers.airwallex.com
• If you saw it on LinkedIn, a job board, or via a third party, you should still find the same role on our site. Apply there.

2. Check who is contacting you

• Official communication comes from an @airwallex.com email address.
• Be cautious if you are contacted only via messaging apps (i.e. WhatsApp, Telegram, SMS, etc) with no email and no link back to careers.airwallex.com.
• Verify the recruiter on LinkedIn; genuine Airwallex recruiters clearly link to the official Airwallex company page.
• In some cases, we work with a small number of trusted recruitment agency partners. They will contact you from their official company email address, not from free webmail accounts.

3. Check what they are asking for

Airwallex will NEVER ask you to share:

• Bank card or credit card numbers
• Passwords or one-time passcodes
• Any form of payment, “processing fee” or “equipment deposit”

We will only ask for your personal information AFTER the interview process is complete and we have extended a written job offer.

Remember!

Do not click on links in unexpected messages to “Airwallex job portals” or “application forms.” Instead, open a new browser window and type careers.airwallex.com yourself. From there, search for the role or navigate to it from our job listings. If the request feels unusual for a hiring process, it probably is.

What the Airwallex hiring process usually looks like

Our hiring process can vary by team and location, but in general you should expect:

You won’t be hired into a permanent role after a few chat messages with no interview and no written documentation.

What about recruitment agencies?

In very rare cases, we partner with external recruitment agencies to help us find great people. If a legitimate agency is contacting you about a role with Airwallex:

• They will introduce themselves with their agency name and their full name
• They will contact you from their official company email address, not from a personal Gmail, Hotmail or similar
• If you ask, they should be able to:
  • Tell you the name of their contact at Airwallex, and
  • Share a link to the role on careers.airwallex.com (for most permanent roles), or explain clearly if they are hiring for a contractor role that is not listed there yet.

If you are not sure a job or recruiter is genuine

1. Stop and take a moment before replying or sharing more information
2. Search for the role on careers.airwallex.com by typing the address yourself rather than clicking links in messages
3. Check the full email address, including the part after the “@”
4. Save screenshots of the messages and any profiles or websites you have been sent

It is also completely fine to tell a genuine recruiter that you want to double-check before continuing.

🚨 If you think you have been targeted by a recruitment scam

If you believe you have shared information or money with someone pretending to be from Airwallex:

• Immediately stop all contact with them
• If you have sent money or shared financial details, contact your bank or payment provider as soon as possible
• Follow your local authority’s guidance for reporting fraud or cybercrime
• Let us know what happened

We are sorry if you have had this experience. Your time, data and trust matter, and sharing what happened helps us act on suspicious activity.