V.Ships Leisure is looking for Specialty Waiter on behalf of MSC Cruises with Mandarin or Korean or Japanese language.
Education/Experience/Qualifications:
Fluency in English (oral and written) and ability to communicate in Mandarin or Korean or Japanese language.
- As a Specialty Waiter, you will provide an elevated dining experience to our guests, delivering world-class service in one of our specialty restaurants.
- You will ensure that every meal is an unforgettable culinary journey, catering to the refined tastes and expectations of our guests.
- With your expertise in premium dining, you will contribute to the smooth operation of the restaurant while upholding the highest service and hospitality standards on board.
- Ensure food safety compliance
- To supervise of a specific Station at any food outlet and when assigned.
- The Speciality Restaurant manager can allocate the crew members also in different outlet.
- To attend training sessions and meeting when required by your Manager
- To report any problems and Guest complaints to the Supervisor immediately.
- To supervise your Assistant Waiter, ensuring he is performing his job correctly, and providing help and encouragement where required.
- To check your Assistant Waiter on arrival in the Restaurant, to ensure he has showered, shaved, hair neat, no excessive jewellery, is wearing a clean and pressed uniform with nametag
- To ensure the cleanliness and sanitation of your service station, all tables and chairs, carpet and fixtures.
- To assist (if required) the Speciality restaurant manager in the operation of Dining Table reservations during embarkation of Guests.
- To check your Station and Assistant for cleanliness and correct mis-en-place before and after every meal.
- To be standing at your station when Guests arrive, helping them by pulling out chairs.
- To always wear your name-badge on and off duty while on board.
- To ensure Guests are always served promptly, in a friendly manner and with the correct food.
- To place the napkin, to pull the chair rolls and offer the Menu after Guests are seated.
- To ensure Guests are never rushed, or made to feel that they are being rushed.
- To ensure menus are clean before handing to Guests. Advise Supervisors if they are not.
- To study and understand all menus in all languages.
- To write the orders on an order pad or Tablet– never on a menu.
- To explain to Guests the composition of all dishes if required.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- To make sure that Guests receive the wine list
- To handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To make table reservations and thereby effectively control and maximize the flow of guests.
- To provide Guests with basic wine suggestions, promoting special offers and up-selling when possible. Serve the wine according to Dining Standard Procedures.
- When taking orders, to describe and recommend to Guests the suggested Daily Dishes.
- To co-ordinate the service with the assistant waiter to ensure Guests are served promptly.
- To ensure all food is served hot and placed correctly on the plate.
- To ensure Guests have the correct silverware before each course, and that the correct condiments and sauces are offered with the appropriate food.
- To serve courses in correct sequence - appetizer, soup, salad, pasta, main course and dessert.
- To politely ask Guests if they are satisfied with their food, and to immediately advise the
- Specialty Restaurant Supervisor if the Guest is not happy with any aspect of the food or service.
- To be at your station when Guests leave the restaurant, and to offer them a courteous farewell. To provide a professional wine service for Guests as explained and trained by the Speciality restaurant manager
- Proven experience as a Specialty Waiter or in a similar fine dining role aboard a cruise ship, a luxury hotel, or an international 5-star resort.
- Strong knowledge of gourmet cuisine, wine pairings, and premium service etiquette.
- Fluency in English (oral and written) and at least one other European language.
- Excellent interpersonal and communication skills, with the ability to provide tailored recommendations to guests.
- A passion for hospitality and a guest-focused approach, ensuring top-tier service at all times.
- Ability to work in a dynamic, high-pressure environment while maintaining a polished and professional demeanor.
- A team player who collaborates with colleagues to deliver seamless and memorable dining experiences.
- Join our team and take your passion for fine dining to the next level on board one of the world’s most prestigious cruise lines.