EL/PL File Handler.

The claims handler CH4 will be responsible for managing a caseload of Public / Employers Liability claims between the value of £30,000 - £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

• To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring team members
• Undertake appropriate additional tasks provided by the Team Leader
• Attend Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

• Minimum 5 years claims handling experience 
• Experience dealing with quantum up to £50k
• Significant experience dealing with complex liability and quantum issues
• Excellent attention to detail
• Strong communication and negotiation skills
• Effectively prioritises workload
• Experience providing training or mentoring and supervising
• Strong Client relationship skills

*after successfully completing probation