- We are seeking a detail-oriented Transcriptionist to accurately transcribe audio recordings dictated by property and casualty insurance claims adjusters and other stakeholders into written statements and reports. The ideal candidate will have strong listening skills, knowledge of property and casualty insurance terminology, and a high level of accuracy while maintaining strict client data confidentiality.
- Reporting to management or the file supervisor, the incumbent is responsible for the accurate and structured transcription of audio files in English (insureds’ statements, adjusters’ notes, investigation reports, recorded interviews) into clear, precise written documents that comply with the firm’s standards.
- Accurately transcribe recorded statements and audio notes from claims adjusters
- Review, proofread, and format documents according to internal standards
- Ensure linguistic quality (grammar, spelling, insurance terminology)
- Meet file processing deadlines
- Maintain strict confidentiality of personal and sensitive information
- File and upload documents into electronic claim management systems
- Bachelor’s degree required; MBA/Insurance & Risk Management Operations/Logistics specialization preferred. In addition, Transcriptionist diploma or certificate required
- Excellent written English listening, typing, and proofreading skills
- 1-3 years of prior experience in the transcription industry (insurance or related field considered a strong asset)
- Good knowledge of property and casualty insurance terminology (strong asset)
- Strong typing speed and accuracy
- Professional discretion and attention to detail
- Attention to detail
- Typing speed of 60+ WPM with high accuracy
- Confidentiality
- Time management
- Comfortable handling confidential and sensitive information
- Ability to work independently and manage priorities effectively