Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
Davies North America is looking for an experienced Commercial Property Claims Adjuster. Reporting to the Commercial Property Claims Supervisor, this role is responsible for end-to-end management of Commercial Property Claims primarily for single insurer specialty programs.
To be successful in this role, the candidate must be a results-oriented professional with strong organizational skills and the ability and desire to deliver quality claims service.
This role is a full-time, home-based position.
- Determine, evaluate, investigate, negotiate and resolve single insurer property claims in accordance with legal, regulatory and internal standards. Including but not limited to:
- Verify coverage under the applicable Commercial Property insurance policy.
- Coordinate with field adjusters and experts for inspections or further investigation.
- Review supporting documentation submitted for the claims and properly note the details of the review within the file.
- Analyze damage estimates and repair costs as well as review vendor invoices for accuracy.
- Identify potential issues such as fraud, duplicate claims, or policy exclusions.
- Communicate with policyholders, adjusters, contractors, and other stakeholders regularly to ensure constant claim progression and keep all involved parties updated.
- Prepare written status and large loss reports for clients, including Reservation of Rights and Coverage Position Letters.
- Handle appeals or disputes related to claim decisions.
- Attend mediations and settlement conferences as necessary.
- Direct and monitor defense counsel to settle litigated claims.
- Provide monetary authority and strategy to counsel to ensure client’s money and claims are protected.
- Present and explain claim overviews to business partners on a monthly basis.
- Participate in audits and quality control reviews.
- Stay updated on industry trends, policy changes, and best practices.
- Other duties as assigned
Experience and Qualifications
- Understand the role of Third-Party Administration in claims management.
- Background in both Excess & Surplus Lines (Lloyds) as well as Standard carrier programs.
- Ability to plan, organize and establish priorities to maintain various responsibilities under critical deadlines.
- Ability to review and interpret routine and complex policy contracts and coverage.
- Ability to review and interpret estimates.
- Knowledge of current case law, statutory law, DOI regulations, etc. that apply to claims practices and issues within the territory of operation.
- Ability to prepare detailed reports and recommendations to clients.
- Ability to analyze and research legal and claim trends.
- Possess sound analytical and negotiation skills
Knowledge, Skills and Abilities
- Proactive, independent, dependable, and takes initiative with consistent follow through.
- Superb written and verbal communication skills conducted in a timely manner with diverse audiences.
- Superior time management skills with capability of working with and meeting deadlines.
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment.
- Excellent team player with interpersonal skills
- High level attention to detail with ability to utilize decision making and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Certifications (optional but beneficial)
- Multi State Adjuster license
Essential Requirements
- Bachelor’s Degree from a four-year college or university or at least one to two years related experience and/or training; or equivalent combination of education and experience.
- Comprehensive knowledge of Commercial Property claims investigation techniques and Settlement
- Moderate skills in Microsoft Suite – especially excel and word
- Must speak English (Additional language is beneficial)
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions
The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
- Maintain regular and dependable attendance.
- Be available and able to perform job responsibilities during established work hours.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
AI Policy
At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com