Job Description
Arts Complex Ushers serve as the cornerstone of customer service for productions and patron services within the Arts Complex. This role is responsible for enforcing production-specific policies set by Resident Partners, as well as venue policies established by Denver Arts & Venues.
Successful Ushers demonstrate strong judgment in nuanced situations, prioritize patron safety, and consistently deliver a positive guest experience before, during, and after performances.
Key Responsibilities
- Enforce production-specific guidelines, including but not limited to photography policies, seating holds, and seating breaks
- Confidently and respectfully address patrons when policies are not being followed before, during, or after performances
- Direct patrons attending events, including guiding guests to assigned seats and venue amenities such as restrooms and ATMs
- Provide clear directions in accordance with venue safety policies and procedures
- Perform crowd control duties, including directing both large and small crowds and restraining patrons when required by operational guidelines
- Work nights, weekends, and holidays as required by event schedules
- Comprehend, direct, and execute emergency procedures, including venue evacuations
Venues Covered
Team members must be willing and able to work at both venues:
- Temple Hoyne Buell Theatre
- Ellie Caulkins Opera House
Qualifications & Experience
This position includes strenuous physical and situational demands, including but not limited to:
- Ability to comfortably navigate theaters in dark, quiet environments
- Ability to work independently and adapt to redeployment as operational needs require
- Ability to learn and retain seating layouts within multiple theaters
- Strong communication skills with the ability to convey information concisely in time-sensitive situations
- Ability to move quickly or run when required during a shift
- Ability to perform regular patrols throughout a shift
- Tolerance for loud noise and amplified music
- Ability to lift and carry a minimum of 25 pounds
- Ability to climb stairs and stand for extended periods without sitting
- Ability to safely and appropriately intervene with patrons in accordance with established operational guidelines
- Ability to operate ticket scanners, including reading and responding to visual and audible prompts
- Ability to address large groups of patrons effectively amid moderate ambient noise without voice amplification
- Ability to open and close doors, including fire doors, following production-specific and safety guidelines
- Ability to read and comprehend event tickets, event briefing sheets, and other printed materials
- Willingness to perform other duties as assigned based on operational needs
Situational Requirements
- Uniform shirts and pants are not provided; uniform shirts must meet established standards
- On-site parking is not free for employees
- Employees may park at one of two discounted employee parking locations within walking distance of the Arts Complex
- Or park on-site at the full event rate