About us
Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.
About the role
We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.
Responsibilities
- Lead onboarding for new customers, ensuring a smooth and value-driven experience.
- Drive account expansion through upselling and cross-selling.
- Monitor customer health and take proactive action to improve adoption and satisfaction.
- Conduct regular touchpoints and quarterly business reviews.
- Build strong, trusted relationships with stakeholders across customer organizations.
- Document and communicate business and technical outcomes achieved through Chainstack.
- Collaborate with support and engineering teams to resolve issues.
- Coordinate internal resources to ensure customer success.
- Manage renewals and follow up on failed payments.
- Research, verify, and manage subscription renewal data and pricing.
- Work with marketing to develop testimonials, referrals, and case studies.
Requirements
- 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
- Interest and understanding of Web3 technologies.
- Experience working with blockchain is a plus.
- Track record of customer retention and growth through excellent service.
- Strong communication and presentation skills, including executive-level communication.
- Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
- Ability to manage multiple projects simultaneously.
- Excellent listening, negotiation, and relationship management skills.
What we offer
- Competitive salary in USD - Fair, transparent compensation based on experience and impact.
- Stock options - Share in Chainstack's growth and long-term success.
- AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping.
- Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation.
- Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact.
- Flexible schedule - Work when you are most productive and maintain balance.
- Global, fast-growing market - Build in a rapidly evolving industry with real customer demand.
- Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions.
Ready to take your career to the next level? Apply now.