Role Overview
You will be required to interact with clients, increase sales, and elevate customer experience. If you're a top performer that can align yourself with our organization Values of Awesome Service, Passionate, Honest, Human Dynamic, recognition and can wisely use resources and deliver results consistently while working on a performance based salary system then you might be the next OUTie.
Responsibilities:
The successful candidate will be responsible for but not limited to:
- Cold Calling, Convert OUTbound lead/quotes to sales in terms of the minimum quantity and quality targets
- Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
- You will be required to talk (telephonically) to potential OUTsurance clients and get them interested in signing up by informing them of the benefits that our product holds while adhering to the quality measures in place.
- Maintain in-depth product knowledge in order to supply customers with the best, accurate information
- Utilize persuasion techniques when necessary to close sales
- Handle customer phone calls and emails in a polite, professional, and prompt manner
- Work towards achieving individual and team objectives and be accountable for sales results
- Perform as a team-player, participate in activities contributing to the overall objectives of the organisation
- Matric
- FAIS Regulatory Exam
- Recognized Qualification depending on previous advice-giving roles.
Experience
- Previous Call Centre experience in Telesales.
- Experience in short term insurance industry will be advantageous.
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.