Leasing Agent (1 Year Contract) - Bravo Apartments (4840 Bank Street)
About Us:
At eQ Homes, we are dedicated to providing an exceptional level of craftsmanship and customer service, from the moment you meet us to the day you receive your keys. We are with you every step of the way to ensure that your home buying path is a comfortable and memorable one. We consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.
Our core values guide everything we do, grounded in a shared commitment to doing the right thing. They include:
- People
- Elevate
- Passion
We want our employees to feel great about their jobs, and that means encouraging growth and advancement, listening to employee feedback, recognizing a job well done, giving back, and adopting a culture of trust and respect.
About the Role:
As a Leasing Agent, you will be the first point of contact for prospective residents, delivering an exceptional customer experience from inquiry to signed lease. You'll conduct property tours, manage prospect communications, maintain leasing records, and support leasing initiatives that help drive occupancy and resident satisfaction. We're looking for a customer-focused professional with strong sales and relationship-building skills who thrives in a fast-paced environment
Key Responsibilities:
- Maintain a professional and welcoming leasing centre and reception area.
- Greet, qualify and register prospects and visitors.
- Respond promptly to telephone, email and other prospect inquiries, providing accurate information on availability, pricing, amenities and next steps.
- Conduct tours of available suites, amenities and common areas.
- Follow up with prospects to support conversion from inquiry through application and executed lease.
- Maintain accurate prospect information, activity and follow-up in DashQ and HubSpot.
- Maintain accurate leasing information in Yardi, RentCafe and other applicable leasing platforms.
- Prepare, review and issue applications, lease agreements and related documentation for signature.
- Ensure lease packages, contracts, addendums and required deposits are complete and properly recorded.
- Maintain accurate leasing files, daily traffic reports and monthly leasing and conversion reports.
- Assist with quarterly competitive market analysis, including rental rates, availability and incentives.
- Provide the Director of Leasing with updates on leasing activity, prospect feedback, availability and market conditions.
- Assist with planning and coordinating leasing events and prospect engagement initiatives.
- Coordinate leasing and marketing materials with the Marketing and Product teams.
- Participate in leasing team meetings as required.
About You:
- Minimum 1-2 years experience in residential leasing, real estate, property management or a customer-facing sales environment
- Post-secondary education or suitable professional training and experience
- Knowledge of the real estate sales and leasing processes is an asset
- Excellent written and verbal communication skills.
- Strong organizational, time-management and administrative skills.
- Proficient in Microsoft Office, including Word, Excel and Outlook.
- Experience with DashQ, HubSpot, Yardi, RentCafe or Newstar is considered an asset.
- Ability to work independently and effectively as part of a leasing team.
Why Join Us:
- We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.
- We take pride in shaping real estate in Ottawa for over 60 years.
- Enjoy competitive pay, incentives, and tuition reimbursement to support your personal and professional growth
This posting is to fill one (1) temporary existing vacancy.
eQ Homes is an equal-opportunity employer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.