Position Summary
The Program & Technical Strategy Senior Consultant is a specialized support leader responsible for enabling the design, scaling, and management of complex programs across Marketplace operations. This role integrates program management, fraud subject‑matter expertise, Marketplace data analytics, technical problem‑solving, solution design with a strong technical background. It also requires strong Agile project leadership, risk analysis, dependency management, strong understanding of upstream and downstream impacts to the Marketplace ecosystem and the ability to communicate effectively with executives.
The ideal candidate brings deep experience with Marketplace systems, AWS‑based architectures, and cross‑functional delivery teams, enabling the development of high‑quality technical solutions that address critical client challenges. Experience with Marketplace policy and regulatory frameworks is a valuable plus.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Program Leadership & Strategy:
- Support lead in the design, scaling, and ongoing management of complex, cross‑organizational Marketplace programs that align with executive priorities. Drive resilience, modernization, and continuous‑improvement initiatives across Marketplace systems, guiding technical ADOs and cross‑capability teams toward sustainable outcomes. Help shape program roadmaps, delivery structures that integrate technical, fraud, and policy considerations.
Fraud Subject Matter Expertise:
- Serve as a trusted fraud SME, informing Marketplace fraud operations, enrollment‑integrity strategies, and decision‑making. Advise leadership on fraud mitigation approaches, system impacts, and technical delivery considerations. Communicate fraud‑related program updates during executive forums, ensuring clarity and alignment across stakeholders.
Technical Problem‑Solving & AWS Expertise:
- Diagnose and resolve Marketplace technical issues using strong knowledge of AWS services, cloud‑native architecture, Marketplace ecosystem, resilience patterns, monitoring pipelines, and deployment processes. Collaborate with engineering teams to turn program requirements into actionable solution designs and architectural improvements.
Agile Program Management:
- Apply Agile PMP expertise to manage multi‑team backlogs, dependencies, sprint execution, and delivery cadence across Marketplace programs. Strengthen organizational agility by facilitating roadmap alignment, enabling iterative delivery, and embedding continuous‑discovery practices.
Change Management & Stakeholder Engagement:
- Lead change‑management activities that ensure new processes, technologies, and policies are understood, adopted, and sustained. Coordinate communication and collaboration across ADOs, Marketplace leadership, fraud teams, technical delivery teams and policy partners. Translate complex technical and programmatic information into concise, actionable guidance for executives and non‑technical stakeholders.
Executive Reporting & amp; Decision Support:
- Develop and deliver executive‑ready reports—dashboards, risk summaries, fraud insights, readiness assessments, and solution recommendations. Support executive decision‑making through structured analysis, data‑driven insights, and clear evaluation of risks, impacts, and mitigation options.
(Bonus) Policy & Regulatory Awareness:
- Apply working knowledge of Marketplace policy, regulatory requirements, and compliance frameworks to ensure program strategies remain aligned with CMS expectations. Partners with policy teams to interpret regulatory changes and incorporate them into program and technical planning.
Required Knowledge, Skills, and Abilities
- 5+ yrs experience participating in the FFE.
- PMP preferred
- Bachelor’s degree in Business Administration, Health Policy, Data Science, or a related field.
- Excellent written and verbal communication skills, with the ability to produce executive-level reports and position papers.
- Strong analytical skills with proficiency in interpreting complex data sets and performance metrics.
- Strong problem-solving abilities and a proactive, solution-oriented mindset.
- Ability to collaborate effectively with cross-functional teams, including technical and business stakeholders.
- Detail-oriented with experience maintaining comprehensive documentation.
Scope Infotech offers all employees the following benefits:
- Health Insurance (medical, dental, vision)
- Retirement Savings Plans (401K)
- Paid Time Off (Vacation, Sick Leave, Holidays)
- Employee Assistance Programs (EAP)
- Insurance (Life, Short/Long Term Disability, AD&D)
- Employee Referral Bonus
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.