Why Join the Stuckey’s Team?
We put our people first. At Stuckey’s, you’ll find a family-focused culture, clear paths for career advancement, and uncapped earning potential. If you’re driven to grow, we’re committed to providing the environment to get you there. Are you ready to take the first steps into a new sales career? Read On!
Role Overview
Drive dealership growth and elevate customer experience by converting high-intent leads into confirmed, high-value sales appointments.
Principal Duties and Responsibilities
- Lead Conversion & Prospecting: Promptly respond to inbound internet leads, phone inquiries, and service lane walk-ins using phone, email, and SMS to establish initial contact.
- Appointment Scheduling: Qualify customer needs and secure firm, high-value sales appointments for the dealership sales team.
- Pipeline Management: Maintain consistent follow-up sequences with unconfirmed leads, previous inquiries, and unsold showroom visitors using the CRM system.
- Customer Care & Value Delivery: Provide clear information on vehicle availability, dealership incentives, and purchasing options while delivering a warm, professional customer experience.
- Interdepartmental Coordination: Collaborate closely with Sales Managers and Sales Consultants to ensure smooth customer hand-offs and accurate appointment tracking.
- Data Integrity: Continuously update CRM records with detailed notes, customer preferences, and appointment status to support accurate reporting.
Ideal Candidate Profile
Required Qualifications (Must-Haves)
- Passion to Serve: Desire and ability to provide the absolute best customer experience possible through effectively using proven processes to succeed!
- Be Positively Driven: Come into every work-related task with a positive attitude and assurance that the outcome will be favorable
- Maintain Excellence in Every Aspect: Excellent verbal and written communication with a confident, polite, and persuasive phone presence. Keen eye to make sure every step is followed and nothing slips past you
- Take Extreme Ownership: Every task handled, every customer contacted, every step followed --- they are all your responsibility to ensure complete success of the job.
- Be Dynamic: Ability to multitask, prioritize high-intent leads, and manage a high volume of outbound/inbound interactions efficiently. Readiness and willingness to accept change and pivot to grow with the changing needs of the customers and the company
Preferred Qualifications (Nice-to-Haves)
- Automotive Background: Prior experience in a dealership, auto sales environment, or high-volume call center setting.
- State Licensing: Valid Pennsylvania Vehicle Salesperson License (or willingness/ability to obtain one upon hire).
- Tech Proficiency: Familiarity with CRM platforms (e.g., VinSolutions, Elead, DriveCentric), customer messaging tools, and basic office software.