IT Technical Consultant
Full Time / Permanent
Location: Halifax Regional Municipality (HRM) and Dartmouth Office
Are you a technical, customer-focused IT professional who enjoys solving complex challenges, working directly with clients, and spending time outside of a traditional desk environment? Do you have experience supporting hardware and software infrastructure in both on-premise and Microsoft Azure environments? If so, we’d love to hear from you!
We’re currently looking for an IT Technical Consultant to join our talented Managed IT Services team. This role will primarily be spent at client locations across HRM and surrounding areas, with the balance of time being spent in our Dartmouth office.
If you’re energized by solving technical problems, connecting with clients, and taking your work beyond the office, we’d love to hear from you!
In this hands-on role, you will be responsible for:
- Providing day-to-day IT system, network, and infrastructure support for a diverse client base throughout the Maritimes.
- Supporting hardware and software infrastructure across both on-premise and Microsoft Azure environments, with a focus on Microsoft technologies.
- Working directly with clients to gather and document requirements related to their internal systems, networks, and applications.
- Troubleshooting and resolving technical issues while providing excellent customer service.
- Responding to service requests within designated timelines and maintaining accurate records within our ticketing system.
- Collaborating with team members to resolve client issues and deliver effective solutions.
- Supporting internal and external sales efforts as required.
We are seeking candidates that will bring the following skills and experience:
- 3–5 years of experience in a technical support, infrastructure, or consulting role.
- Relevant post-secondary education or equivalent technical experience.
- Experience supporting IT infrastructure, including hardware, software, networks, and end-user environments.
- Hands-on experience with Microsoft technologies, including Microsoft 365, Windows Server, Desktop OS, and Azure environments.
- Experience troubleshooting and supporting on-prem and cloud-based infrastructure.
- Knowledge of SMB IT network infrastructure, domain administration, security requirements, and end-user equipment.
- Experience using remote monitoring and alerting systems.
- Strong problem-solving skills with the ability to prioritize, take ownership, and execute solutions in a timely manner.
- Excellent written and verbal communication skills with the ability to work directly with clients and collaborate with internal teams.
Additional Requirements:
- Valid driver’s license (without restrictions) and reliable transportation required.
- Comfortable and eager to be primarily client-facing and on-site across HRM and surrounding areas, with office time at our Dartmouth location as business needs require. 🚗