The Network Engineer II is responsible for designing, deploying, and maintaining the core and access network infrastructure for multi-family environments. The ideal candidate will have solid networking expertise, hands-on field experience, and the ability to manage network performance across multiple sites. This role serves as a technical bridge between engineering design and operational support.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
- Design, implement, and support Layer 2/Layer 3 network infrastructure in MDU (multi-dwelling unit) environments.
- Deploy and configure routers, switches, firewalls, and wireless access points at residential sites.
- Troubleshoot escalated network issues including packet loss, routing loops, and wireless interference.
- Ensure network reliability, redundancy, and uptime in line with SLAs and service standards.
- Maintain and update network documentation including diagrams, configurations, and change logs.
- Collaborate with project managers, field techs, and customer success teams to support property deployments and upgrades.
- Conduct site assessments and capacity planning for new or expanding properties.
- Monitor network performance and proactively identify areas for optimization using SNMP and logging tools.
- Assist in implementing network security standards, including VLAN isolation, ACLs, and firewall rules.
- Participate in an on-call rotation and occasional after-hours work for scheduled maintenance.
REQUIRED QUALIFICATIONS:
Education/Experience:
- Bachelor’s Degree in Computer Networking, Information Technology, or related field (or equivalent experience).
- 3–5 years of hands-on network engineering experience, preferably in an ISP or service provider environment.
- Experience supporting networks in multi-family or commercial building environments.
- Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VLANs, NAT, routing protocols).
- Proficient in configuring and troubleshooting switches, routers, and firewalls (e.g., Cisco, MikroTik, Juniper, Ubiquiti).
- Practical experience with wireless networking and RF design for high-density residential deployments.
- Comfortable using monitoring and diagnostic tools like Wireshark, PRTG, NetBox, or similar.
- Familiarity with structured cabling, fiber optics, and PoE systems.
- Familiarity with Layer 2 and Layer 3 switching/routing.
- Hands-on experience with network hardware from vendors such as Cisco, Juniper, MikroTik, or Ubiquiti.
- Strong proficiency in wireless networking, including troubleshooting and performance optimization.
- Knowledge of network monitoring tools and systems.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Excellent communication and customer service skills.
- Understand critical milestones that drive operational excellence.
- Willingness to travel to local/regional multi-family sites occasionally.
- Basic technical knowledge.
- Proficiency in the use of a computer, and software applications including Microsoft Office.
Knowledge, Skills, and Abilities:
- Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
- Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
- Ability to work independently with minimal supervision on a highly productive team.
- Ability to manage budgets, timelines, and resources effectively.
- Easily takes initiative and works independently.
- Maturity, professionalism, and good work ethic.
Preferred Qualifications:
- Certifications such as CCNA, CWNA, CompTIA Network+, or equivalent.
- Knowledge of IPv6, PPPoE, or RADIUS authentication.
- Experience with MikroTik
- Experience with Ruckus
- Experience with managed WiFi networks.
- Familiarity with ITIL practices.
Benefits:
- Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave’s growth and success.
- Clear line of sight for career advancement and significant accomplishments.
- Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
- We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. All executive team members receive unlimited paid time off.
- Additionally, you receive 15 paid Company holidays.
- High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
- 401(k) matching 100% up to 4% of base salary.
Aerwave delivers next-generation Managed Wi-Fi for multifamily communities—seamless, gigabit-speed internet that’s always on, everywhere on your property.
With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow’s digital lifestyle.