About the role
As a CD Peacock Watchmaker, you will play a critical role in providing exceptional aftercare and maintenance for luxury timepieces. Dedicated to precision, craftsmanship, and innovation, our watchmakers ensure every timepiece entrusted to us is serviced to the highest standards of quality and performance.
In this role, you will perform complete services, dial and hand fittings, and partial repairs on a wide variety of luxury watch movements while maintaining the highest standards for quality, turnaround time, and efficiency. Working alongside experienced watchmakers in a state-of-the-art workshop, you will contribute to an environment focused on technical excellence, continuous learning, and delivering an exceptional client experience.
What you'll do
- Diagnose, service, and repair luxury mechanical and quartz timepieces.
- Perform complete services, dial and hand fittings, and partial repairs on a wide variety of luxury watch movements.
- Perform all repairs using manufacturer-approved techniques, specialized tools, and industry best practices.
- Accurately allocate replacement parts to the appropriate repair order and order additional parts as needed in accordance with company procedures.
- Ensure all completed repairs meet manufacturer specifications and internal quality standards before submission to Quality Control.
- Conduct thorough quality inspections on repaired and assembled watches to ensure the highest standards of workmanship.
- Maintain a clean, organized, and efficient workstation, ensuring all specialized watchmaking tools and equipment remain in excellent working condition.
- Meet productivity expectations while maintaining high standards for quality, turnaround time, and efficiency.
- Collaborate with the sales team, Service Center staff, and other departments by providing technical expertise and repair recommendations.
- Communicate repair findings, timelines, and service recommendations clearly to team members and administrative staff.
- Assist in providing exceptional customer service by supporting accurate repair estimates and ensuring customer satisfaction throughout the service process.
- Participate in ongoing technical training and manufacturer certification programs.
- Consistently demonstrate CD Peacock's Core Values through professionalism, integrity, accountability, and teamwork.
Qualifications
- Previous bench experience servicing luxury mechanical and quartz timepieces.
- Strong knowledge of luxury watch movements, products, and watchmaking procedures.
- Manufacturer certification or accreditation is preferred.
- Rolex Level 30 accreditation is strongly preferred.
- Experience servicing movements with complication modules is preferred.
- Exceptional attention to detail and precision craftsmanship.
- Strong hand-eye coordination and fine manual dexterity.
- Excellent diagnostic, troubleshooting, and problem-solving skills.
- Strong organizational and time management skills with the ability to manage multiple repairs simultaneously.
- Effective verbal and written communication skills.
- Ability to work independently while contributing to a collaborative team environment.
- Understanding of luxury customer service standards and commitment to delivering an exceptional client experience.
- Ability to sit for extended periods while performing detailed bench work.
- Excellent close-range vision required for intricate watch repairs.
- Ability to lift up to 15 pounds.
- Must consistently demonstrate professionalism, honesty, integrity, and a commitment to CD Peacock's Core Values.
Benefits
CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.
The posted salary range represents the anticipated hiring range for this position. Final compensation will be determined based on factors including experience, certifications, technical expertise, and overall qualifications.
Work Authorization & Location
This is a full-time, on-site position based in Oak Brook, Illinois. Candidates must be currently located in the United States and legally authorized to work in the U.S. at the time of application. CD Peacock is not able to provide employment visa sponsorship for this position now or in the future.
CD Peacock
The Premier Jeweler of Chicago Since 1837
Family Owned
Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come.