Department: Salesforce Operations
Manager: VP of Software Engineering
Direct Reports: No
Full time/Part time: Full-time
Status: Exempt
Summary of Overall Job:
The Senior Salesforce Administrator is responsible for advanced administration and enhancement of the Salesforce platform, with a focus on complex automation, system reliability, and long-term platform health. This role performs hands on work in the system while taking on increased responsibility for priority, high impact Salesforce initiatives that support organizational goals, working closely with the Director of Salesforce Operations and business stakeholders.
Overall Responsibilities:
§ Administer, configure, and optimize the organization’s Salesforce environment with a focus on scalability, reliability, and maintainability.
§ Design, build, and maintain complex automation using Flow, including refactoring and improving existing automation to support long term platform health.
§ Deliver priority, high impact Salesforce initiatives that support organizational goals and cross functional business needs.
§ Evaluate existing configurations, automation, and data structures to identify opportunities to simplify, standardize, and reduce technical debt.
§ Collaborate closely with the Director of Salesforce Operations and business stakeholders to translate complex requirements into sustainable Salesforce solutions.
§ Create, enhance, and maintain advanced reports and dashboards to support operational and strategic decision making.
§ Act as an escalation point for complex Salesforce issues, troubleshooting root causes and implementing durable solutions.
§ Support testing, deployment, and post release validation for Salesforce updates, enhancements, and integrations.
§ Maintain clear and thorough documentation of system configurations, automation logic, data models, and governance standards.
§ Develop and maintain training and reference materials to support administrators and technical users.
§ Provide guidance and knowledge sharing to other administrators and users, promoting best practices and consistent system usage.
§ Stay current on Salesforce platform changes and evaluate new features for relevance and impact within the existing environment.
§ Proactively identify risks and opportunities to improve system efficiency, user experience, and long term platform stability.
Skills/Qualifications:
§ 3+ years of experience administering Salesforce in a complex or highly customized environment.
§ Salesforce Administrator Certification (ADM-201) required. Advanced Administrator certification preferred.
§ Experience designing, building, and maintaining complex automation using Flow.
§ Strong understanding of Salesforce data architecture, security model, and release management best practices.
§ Ability to evaluate existing configurations and automation and improve them for maintainability and scalability.
§ Experience leading or owning priority Salesforce initiatives that deliver measurable business value.
§ Ability to partner with stakeholders to translate complex business requirements into sustainable Salesforce solutions.
§ Strong analytical and problem solving skills with the ability to troubleshoot complex system issues and identify root causes.
§ Excellent communication skills with the ability to translate technical concepts into business-friendly language.
§ Excellent attention to detail in system configuration, automation logic, data integrity, and documentation.
§ Proficiency in Excel for data analysis and bulk data operations in Salesforce.
§ Experience supporting Salesforce integrations and third party applications, with the ability to assess impact and risk.
§ Experience working in third-party applications integrated with Salesforce, such as Conga, HubSpot, Certinia, or Asana, is a plus.
§ Ability to manage multiple priorities in a fast-paced environment while maintaining system stability and quality.
§ Must be in a work environment with reliable Internet access
This Job Description is subject to change.
About e.Republic
e.Republic is a leading organization focused on empowering state and local government and education through data, media, and events. We are committed to providing insightful guidance, promoting innovation, and forging connections that drive the adoption of technology solutions in government.
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