ESSENTIAL DUTIES AND KEY RESPONSIBILITIES
- Provide best-in-class service and hospitality for Agents in the Field
- Monitor and resolve help tickets that come into Zendesk (Agent Relationship Management Platform)
- Engage in cross-functional incident management and feedback loops
- Troubleshoot errors and issues with job builds cross-functionally with Account Management and Project Management Teams and system issues with Product Development Team
- Troubleshoot reported app issues, escalating to Product Management Team accordingly
- Practice empathy and servant leadership with all communication (internal and external)
- Serve as subject matter expert on Storesight support systems and processes to assist the team
- Respond to Agent chat, text, and phone requests via Zendesk (When required)
- Deliver with excellence in all team and Agent communications and interaction
KEY SKILLS AND QUALIFICATIONS
- Customer Service Driven
- Proactive
- Collaborative
- Detail-Oriented
- Problem Solver
- Servant-Hearted
- High Emotional Intelligence
- Empathetic
- Community-Building
- Proven ability to manage multiple projects simultaneously.
- Strong business writing and communication skills.
- Demonstrated capability to deliver high-quality work in a fast-paced environment.
- Experience in service industries, Storesight, CPG, or retail sectors is highly preferred
About Storesight
Formed by the merger of Field Agent and Shelfgram, Storesight sets the standard for always-on retail intelligence. With a combination of advanced AI, an intuitive platform, and a massive field network, Storesight empowers CPG brands to enhance OSA, drive flawless execution, manage price perception, and launch new products at scale—faster than ever. Storesight captures shelf conditions across 480 categories, 5,000 brands, and 50,000 locations, and is trusted by 95% of the top 50 CPG firms in North America.