About the role
As a Senior VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalised and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximising revenue. The Senior VIP Account Manager will collaborate with different internal teams across the business.
What you'll be doing
- Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience.
- Providing proactive support to VIP players, ensuring their needs are met promptly and effectively.
- Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions.
- Responsible for analysing data and internal reporting.
- Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs.
- Staying updated with industry information, policies, and regulations in the iGaming sector.
- Ensuring data security.
What you'll bring
- Previous/current experience as an Senior Account Manager within the iGaming / sportbetting industry
- Previous experience with retention and retention strategies
- Excellent communication and presentation skills
- Outstanding problem-solving skills with a proactive approach
- Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
- Strong drive to achieve and exceed targets
- Willingness to work weekends
- Fluency in English
What's in it for you
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.