Job Duties/Responsibilities:
- Manage an assigned portfolio of early-stage past due accounts, independently driving collection activity to meet delinquency targets with the lowest possible loss ratios and minimal risk.
- Handle collections across various micro-ticket accounts, adjusting approach to the lessee, contract structure, and account history.
- Negotiate payment arrangements and repayment plans, using sound judgment to assess customer ability to pay and the risk to Dext.
- Investigate and resolve payment, billing, and account issues, including payment reconciliation and disputed charges.
- Identify accounts showing signs of elevated risk and escalate them appropriately, providing clear documentation to support next steps such as late-stage collections, legal referral, or recovery.
- Respond to client inquiries with accurate account information, including payment history and contract terms.
- Maintain detailed and accurate records of client interactions, commitments, transactions, and resolutions in Dext customer service systems.
- Conduct all collection activity in line with applicable laws, regulations, and Dext policies.
- Collaborate with the Collections team and other departments to create a positive and consistent customer experience.
Required Skills/Experience:
- 2–3 years of collections experience
- Proven ability to negotiate payment arrangements and manage a collections portfolio independently
- Strong analytical and problem-solving skills
- Professional, customer-oriented approach, including during difficult conversations
- Ability to thrive in a fast-paced environment and adapt to new situations
- Proficiency in basic mathematics
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Preferred:
- Equipment leasing or commercial finance collections experience
- Familiarity with lease contract structures and terminology
- Experience with lease/loan servicing systems
Dext Capital is a National, innovative, financial services company headquartered in the Portland Metro
area. Dext offers an exceptional culture and countless opportunities for growth and advancement. We
are in search of an enthusiastic individual to join our team as an Early-Stage Collector. This role
presents a unique opportunity to gain a comprehensive understanding of all facets of our company. The
ideal candidate will be driven to advance their career within the leasing industry and should possess
strong communication and problem-solving skills. This position will be an essential component of the Dext
Corporate Collections Team.
Dext Capital has been named one of the top 5 fastest-growing companies in the Greater Northwest and best place to work recipient for the last 3 years. Dext offers strong benefits and is committed to leveraging technology while enabling our employees to grow in a high-performance environment