Overview
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Position Summary
The Humanitarian Assistance Support Contract (HASC) combines deep institutional expertise, technical leadership, and a strong commitment to U.S. missions. Through HASC, Team Credence provides operational and administrative support to the U.S. Department of State (DOS) to coordinate humanitarian assistance, disaster response, and foreign assistance efforts across multiple bureaus, maintaining a 24/7 response capability.
Credence has an immediate need for a Program Analyst.
The Bureau for Global Health Security and Diplomacy (GHSD) leads U.S. government efforts related to global health security and diplomacy and works with U.S. embassies, missions, and offices worldwide to advance foreign assistance objectives.
The Program Analyst will support GHSD efforts to improve the design, funding, implementation, and management of global health assistance programs. The position will work closely with U.S. embassies, GHSD offices, and other stakeholders to streamline program design and grantmaking processes, identify opportunities for process improvement and automation, and develop tools and guidance that improve efficiency, consistency, transparency, and performance.
The Program Analyst will apply project management, program design, process improvement, data analysis, and change-management skills to support multiple concurrent workstreams. The position will also assist with implementing the America First Global Health Strategy through improved program and grantmaking processes.
Day-to-day oversight of the position will be provided by a designated DOS Government Technical Manager (GTM), with formal supervisory and evaluation functions performed by a Team Credence contract supervisor.
Essential Duties and Responsibilities
Under the direction of the designated GTM, the Program Analyst will:
- Support U.S. embassies and GHSD offices in designing and funding foreign assistance programs.
- Analyze existing program design, grantmaking, and project management processes and identify opportunities to improve efficiency and reduce administrative burden.
- Develop and maintain Standard Operating Procedures (SOPs), process maps, job aids, facilitation guides, and other supporting documentation.
- Develop improvement plans designed to accelerate program design and grantmaking timelines.
- Coordinate and track multiple program and process-improvement workstreams using project management tools.
- Facilitate meetings, working sessions, and process-improvement discussions with embassy and GHSD personnel.
- Support change-management activities associated with new processes, tools, systems, and procedures.
- Develop and maintain trackers and management tools to monitor progress across the GHSD Foreign Assistance Hub.
- Track key performance metrics and analyze data to identify bottlenecks, trends, risks, and opportunities for improvement.
- Develop leadership-ready dashboards and reports using tools such as Excel, Power BI, Tableau, or similar platforms.
- Identify opportunities to automate manual processes using tools such as Microsoft Power Automate, chatbots, SharePoint, or comparable technologies.
- Support the development, testing, implementation, and documentation of automation solutions.
- Assist with tracking program budgets, financial information, and other relevant program-management data.
- Apply knowledge of federal assistance, acquisition, and related Department of State requirements to support program activities.
- Draft approval documents, briefing materials, decision documents, and other supporting materials.
- Develop and deliver training materials, presentations, and job aids for staff implementing new tools and procedures.
- Prepare after-action reports documenting lessons learned, process improvements, challenges, and recommendations following major initiatives.
- Prepare quarterly reports highlighting process improvements, automation accomplishments, performance metrics, and results.
- Coordinate with stakeholders across multiple offices, embassies, and functional teams to ensure timely completion of actions and deliverables.
- Maintain accurate project documentation, action-item trackers, and status reports.
- Perform additional duties as assigned.
Requirements
Education and Experience
- Bachelor's degree in Public Administration, Business, Public Health, or a related field.
- At least five (5) years of experience in project management, program design, process improvement, or a related field.
- May be required to pursue a U.S. Department of State medical clearance for the duration of employment on this contract.
- Experience working with federal assistance, acquisition, grants management, or related U.S. Government processes is highly desirable.
- Experience supporting international programs, U.S. embassies, or geographically dispersed teams is desirable.
- Experience developing process automation solutions using Microsoft Power Automate, chatbots, SharePoint, or similar technologies is desirable.
- Experience with data analysis and visualization tools, including Microsoft Excel, Power BI, and/or Tableau, is desirable.
- Experience tracking budgets, financial data, or program expenditures is desirable.
- U.S. citizenship and the ability to obtain and maintain a Secret clearance are required. An active Secret clearance is preferred.
Other Requirements
- Possess excellent judgment, reliability, and professional discretion.
- Have strong organizational skills and exceptional attention to detail.
- Possess excellent oral and written communication skills.
- Possess strong facilitation and stakeholder-engagement skills.
- Have strong working knowledge of Microsoft Office applications and SharePoint.
- Demonstrate strong project management and problem-solving skills.
- Be able to analyze complex processes and develop practical recommendations for improvement.
- Be comfortable working across multiple teams, offices, embassies, and organizational levels.
- Be able to multi-task and work effectively under deadlines in a fast-paced and collaborative environment.
- Be capable of prioritizing tasks and following up on actions without prompting.
- Demonstrate adaptability and the ability to respond effectively to changing requirements and priorities.
- Be able to communicate technical or process-related information clearly to both technical and non-technical audiences.
- Be willing to go the extra mile and participate as an active team member who assists other team members as necessary.
Major Deliverables
The Program Analyst will support the development and delivery of:
- Clear, easy-to-follow SOPs for program design and grantmaking.
- Process-improvement plans designed to accelerate program design and grantmaking timelines.
- Trackers and management tools to monitor progress across the GHSD Foreign Assistance Hub.
- Automation solutions, including chatbots, Power Automate flows, and other tools that reduce manual work.
- Facilitation guides and stakeholder-engagement materials for working with embassies and GHSD offices.
- Draft approval documents, decision materials, and supporting documentation.
- After-action reports capturing lessons learned from major initiatives.
- Training materials, presentations, and job aids supporting adoption of new tools and processes.
- Leadership-ready dashboards that communicate progress and identify bottlenecks.
- Quarterly reports highlighting process improvements, automation accomplishments, and measurable results.
Working Conditions and Physical Requirements
- In-person work requirement with the ability to telework.
- Extended periods of sitting or standing, lifting in excess of 25 pounds, transportation of equipment, and other physically demanding tasks may be required, depending on the specific responsibilities of the role.
- Ability to work in a fast-paced environment while managing multiple priorities and deadlines.
- Occasional extended hours or schedule flexibility may be required to support mission requirements.
Salary Range: $129,904-$146,143 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources