Job Description Summary As a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner. Job Details What You’ll Do Become proficient in scheduling through construction software program Buildpro Conduct Taylor Morrison procedures for home inspections and warranty work Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s Warranty Program Input and dissemination of warranty tickets and home inspections into Buildpro as well as distribute to appropriate contractors for completion Manage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claim Administer Taylor Morrison’s Warranty to include claim analysis, follow-up, and work to assure closure on every claim Provide weekly tracking of all outstanding warranty work orders to the field and update as required utilizing excel Complete customer service requests timely and accurately while providing optimal customer service You are willing to perform other duties as assigned Provide minor repairs by hand such as adjustments and general home repairs Sound Like You? You might be just who we’re looking for if you have… High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred Excellent communication skills and ability to ensure customer satisfaction Computer skills and ability to adapt to company systems Possess time management skills Must be highly organized and detail oriented Problem solving ability Ability to multi-task and remain focused Ability to travel locally to meet with homeowners FLSA Status: Non-Exempt This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. Essential Functions: Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to Division/Corporate Office/Community daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects Ability to move from task to task without loss of efficiency or productivity Ability to utilize time management skills, to organize and prioritize tasks Ability to adhere to established procedures and protocols Ability to perform in situations requiring speed, deadlines, or productivity quotas Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle if applicable Comply with company policies and procedure Physical Demands: Must be able to able to remain in a stationary position up to 50% of the time The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds *Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement. Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job. Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status. #CollegeDiversity #EarlyCareer Benefits of Working With Taylor Morrison We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include: Competitive Compensation Health Care - Medical/Dental/Vision/Prescription Drug Coverage 401(k) with Company Matching Contributions Flexible Spending Accounts Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Tuition Reimbursement Employee Home Purchase Rebate Program Home Mortgage Program Employee Assistance Program (EAP) Welcome to the Taylor Morrison, Inc. Career Portal In order to be the best in the industry, you have to surround yourself with the best people. At Taylor Morrison, Inc., we are committed to being the best homebuilder as measured by our employees, customers, shareholders, and business partners. Headquartered in Scottsdale, Arizona, Taylor Morrison is one of the nation’s leading homebuilders and developers, serving a wide array of consumers from coast to coast, including first-time, move-up, luxury and resort lifestyle homebuyers and renters under our family of brands—including Taylor Morrison, Esplanade and Yardly. From 2016-2025, Taylor Morrison has been recognized as American’s Most Trusted® Builder by Lifestory Research. In addition, Taylor Morrison also offers home financing though Taylor Morrison Home Funding, providing professional and knowledgeable home mortgage options. Taylor Morrison, Inc. is always looking for dedicated professionals who share our values. Please use our Career Portal to view current job openings and apply for positions online. Thank you for considering a career with Taylor Morrison, Inc.! For more information about Taylor Morrison please visit www.taylormorrison.com.

Community Warranty Manager.

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