Company Overview

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone’s input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Summary

Spire is seeking a Workplan Scheduler I to work in Birmingham, AL.  This position will be responsible for dispatching emergency, non-emergency and appointment-based orders to operations personnel in a prompt and efficient manner.

Duties and Responsibilities

• Receive and respond to emergency and non-emergency calls ensuring the shortest possible response time. 
• Handle appointment-based work from call initiation to dispatch when needed.
• Provide gas safety policy instructions on emergency calls.
• Monitor and operate a virtual phone application.
• Ask vital questions to gather information and ensure accurate dispatching of emergency services.  
• Use effective written and verbal communication to relay pertinent information to emergency services by way of phone and special instructions on field activities.  
• Notify various operations departments of specific situations according to the Central Dispatching Notification schedule.
• Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
• Work spike meter reading report.
• Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently. 
• Perform all other duties as assigned.

Essential Characteristics

• Ability to lead by example in support of the company’s essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.
• Ability to work under pressure and meet tight deadlines.
• Ability to adapt to a fast-paced, changing environment.
• Strong interpersonal skills with the proven ability to build rapport with a diverse range of individuals.
• Ability to work independently and manage time effectively to meet individual goals and deadlines.
• Ability to collaborate and display a positive attitude in a team-oriented environment.
• Flexibility to operate as a team player to meet shared goals.

Preferred Skills:

• Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.

Required Education (certifications, licenses)

• High school diploma/GED required
• Bachelor’s degree preferred

Required knowledge, skill and abilities

• Previous dispatching experience preferred
• Experience with mobile workforce management software preferred
• Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is a plus.
• Experience with Oracle CC&B or other customer information systems preferred

Physical demands, environment and schedule

This position supports a 24/7 operation. Assigned shifts are determined through a shift-bidding process based on business needs and established scheduling guidelines. Available shift options may include:

• 7:00 a.m. – 3:30 p.m.
• 9:00 a.m. – 7:30 p.m.
• 3:00 p.m. – 11:30 p.m.
• 11:00 p.m. – 7:30 a.m.

Weekend, holidays, and occasional overtime work may be required.

Work Location

This is a hybrid position that combines both in-office and remote work. Team members are expected to work on-site and remotely in accordance with department guidelines. 

Posting Requirements

Disclaimer:  The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.