Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team
Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow.
What You’ll Do
Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know!
Responsibilities:
- Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board.
- Support users' concerns and provide exceptional customer service.
- Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
- Respond to reports submitted by legal and government entities via email.
- Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
- Gather unique insights into how thousands of businesses using Stripe operate and scale.
- Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.
- Play a key role in establishing a new team and fostering an operational culture at Stripe.
- Partner with global operations specialists or business process owners to manage critical workflows effectively.
Who You Are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have 2 - 4 yrs of experience in customer support and technical support.
- You have excellent communication skills, both written and verbally
- You excel in critical thinking and problem solving
- You might have close to 2 to 6 years of experience in customer service or internal/external user-facing operations
- You enjoy learning about products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
- You are able to identify opportunities to improve operational efficiency
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a dynamic space
- You are humble and have a proven track record for working well across teams and with external partners
Preferred qualifications
- Prior experience or knowledge in user support
- Prior experience in troubleshooting
- Prior experience working on projects or process improvement initiatives