As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a Team Trainer to join our KAUAI team.
Role Type: Full time
Number of hours: 40
In this role, you’ll help our team deliver an exceptional customer experience by coaching, supporting and developing Team Members while role-modelling KAUAI and Virgin Active standards across service, food quality, safety and operations.
The Role
- Train and coach new and existing Team Members on customer service, recipes, food safety, allergens and store procedures.
- Support new starters during their first shifts, helping them build confidence and work independently.
- Provide positive, constructive coaching during service and identify opportunities to develop team capability.
- Lead training for new menu launches, ensuring Team Members understand ingredients, allergens, build steps and presentation standards.
- Role-model excellent customer service, product quality, hygiene and operational standards.
- Reinforce food safety and allergen procedures, including cross-contamination, temperature control, storage, labelling and cleaning.
- Work across FOH and BOH, demonstrating correct preparation, portioning, presentation and service standards.
- Communicate training progress, knowledge gaps and recurring issues to Managers and Operations Trainers.
- Coach Team Members to confidently handle customer, allergen and dietary queries and deliver friendly, professional service.
- Create a positive learning environment where Team Members feel supported to ask questions and develop.
- Work collaboratively with the Virgin Active team to deliver a consistent and welcoming member experience.
Who We're Looking For
- 1–2 years’ experience in food service or hospitality.
- Previous supervisory or shift-leading experience is desirable.
- Food Safety Level 3 qualification and Food Allergy & Intolerance Training.
- Strong communication, coaching and interpersonal skills.
- The ability to adapt your coaching style to different levels of experience and learning needs.
- Strong knowledge of food safety, hygiene, allergens and operational standards.
- Excellent organisation and attention to detail.
- The ability to follow recipes, procedures and specifications accurately.
- A positive, approachable and professional attitude.
- The confidence to remain calm and dependable during busy periods.
- Most importantly, you’ll be a reliable role model who takes ownership, supports your team and helps create an environment where people can learn, grow and deliver their best
What You’ll Get
- The opportunity to be part of a brand redefining the future of wellness.
- A premium environment with industry-leading facilities.
- Development and progression opportunities aligned to your level.
- Access to a vibrant, engaged member community.
- The platform to build your career, reputation and impact.
OUR PERKS
- 30 days annual leave
- Pension fund
- 50% discount on Kauai meals while on duty
- Complimentary Virgin Active membership for yourself