Purpose of position
Responsible for SLA delivery, the strategic and commercial growth of a client portfolio consisting mainly of Premium SLA clients whilst leading and developing a team of AMs.
Operating in a fast-paced environment, the role combines hands-on client ownership of major brands with people leadership, ensuring both client outcomes and team capability are advanced in parallel.
Key Tasks
- Own the strategic direction and day-to-day relationship for a portfolio of top-tier client accounts, with a focus on GP growth.
- Develop and execute program strategies that drive client growth, retention, and performance.
- Lead affiliate recruitment, performance monitoring, and optimisation activities across managed accounts.
- Act as the escalation point for complex client issues, providing sound judgement and recommended solutions.
- Maintain clear, proactive communication with all internal and external stakeholders.
- Manage, coach, and develop a team of Account Managers, including onboarding, regular feedback, performance reviews, and ongoing support.
- Allocate client portfolios across the team, taking into account each team member's qualifications and experience
- Supervise team-managed client campaigns and monitor delivery against agreed KPIs and quality standards.
- Foster a high-performing, collaborative team culture aligned with company values.
- Stay current with industry trends, market developments, and competitor activity, and share insight across the team and wider business.
- Represent the company at industry events, client meetings, and networking opportunities.
- Contribute to the creation of educational and training materials for clients and internal teams.
- Participate in and lead departmental or cross-functional projects and initiatives.
Skills & Expertise
- Ideal candidate should have a bachelor's degree or equivalent experience affiliate marketing experience, data analysis capabilities.
- Proven experience in account management within affiliate marketing, digital marketing, or a comparable client-facing environment.
- Demonstrated experience a portfolio of client accounts through a team, ensuring delivery against SLA's
- Prior people management experience is a plus, including coaching, performance management, and team development.
- Strong commercial acumen and ability to translate client objectives into actionable strategy.
- Excellent stakeholder management and communication skills, both written and verbal.
- Confident handling escalations, conflict resolution, and complex client situations.
- Comfortable operating in a fast-paced, target-driven environment.
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Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
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Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
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Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
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Pension: We make regular contributions to support your retirement savings.
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Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
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Electric Vehicle & Cycle to Work Schemes: Save on commuting costs through tax-efficient schemes for electric vehicle leasing and bike purchase.
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Workplace Nursery Benefit: Save on childcare costs through a salary sacrifice scheme with tax and National Insurance savings.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
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