Position Summary
The receptionist is responsible for a wide range of administrative and clerical tasks to assist our clinical providers. The receptionist provides support by being the face of the clinic offering excellent customer service, patient registration, and scheduling. The receptionist ensures smooth operation of the clinic by facilitating a quick check-in, check-out, and payment process for patients and their families.
Position Qualifications
-At least 18 years old.
-Must have High School diploma or equivalent.
-Reliable transportation.
-Willing to work weekends.
Essential Functions
Reception
-Treat all patients and their families in a friendly and polite manner in all interactions.
-Answer incoming phone calls, faxes, emails, and patient portal requests.
-Register new patients with the clinic and accurately record their information in the designated HER system.
-Prep daily paperwork and charts to track patient appointments and ensure valid insurance, copay, and balance information is correct.
-Collect payment via various methods and accurately record the receipts.
-Scan, Copy and Print patient documentation.
Compliance
-Accurately perform quality controls.
-Utilize principles of safety and infection control, including universal precautions.
-Maintain patient confidence and protect operations by keeping patient care information confidential and in compliance with HIPAA regulations.
-Meets standards of medical record audit for documenting medical history according to Policies and Procedures.
-Participate in organizational quality improvement guidelines and pertinent government regulations including OSHA and CLIA.
-Ensure compliance with all laws and regulations applicable to hiring, termination, pay, etc.
Demonstrated Attributes
-Demonstrate an understanding of and commitment to practice key components of mindfulness, continuous learning, a coach approach, innovation, adaptability, and resilience with all members of Mt. Spokane Pediatrics staff and patients.
-Proven customer service skills.
-Ability to problem solve and prioritize work assignments in a busy clinic environment.
-Team player with strong interpersonal skills and excellent verbal and written communication.
-Intermediate computer skills preferred.