Who We Are
VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
Your role in a nutshell
In this role, you’ll manage a range of CX and digital projects, spanning content and CRM platform implementation, digital transformation and support and maintenance. Working closely with multidisciplinary teams, you’ll oversee delivery, manage stakeholder relationships and keep projects on track. You’ll bring a proactive, solutions-focused approach, with the opportunity to grow your skills.
Key Responsibilities
- Manage end-to-end delivery of CX and digital projects, including content and CRM platform implementation, digital transformation and support and maintenance.
- Oversee project plans, budgets, timelines, resources and risks to ensure successful delivery.
- Coordinate designers, developers, business analysts and technology partners.
- Manage multiple projects and competing priorities in a fast-paced agency environment.
- Build strong stakeholder relationships, communicating progress, risks and issues proactively.
- Identify and resolve delivery challenges, taking ownership and driving solutions forward.
- Support content management, CRM and marketing technology projects.
- Identify opportunities to improve workflows, processes and delivery standards.
- Contribute to new project opportunities and support the onboarding of new work.
Required Experience/Skills/Capabilities
- Project management experience within a creative, digital or technology agency.
- Experience delivering digital, CX, website or platform implementation projects.
- Strong skills across project planning, budgeting, resource management and risk management.
- Excellent communication and stakeholder management skills.
Experience coordinating multidisciplinary teams. - Familiarity with CMS, CRM or marketing technology platforms.
- Understanding of Agile or Scrum methodologies is advantageous.
- Strong organisation, attention to detail and problem-solving skills.
- Proactive and self-sufficient, with the ability to manage projects independently.
VML AUNZ HIGHLIGHTS
There are many things that make VML an awesome place to work, but we think there are a few worth mentioning:
- Energise Leave - 5 paid afternoons off each year.
- Birthday Leave - a paid day off to celebrate your Birthday each year.
- Loyalty Leave - a paid day off each year to celebrate your work anniversary.
- Employee Assistance Program access 24/7 support.
- Mental Health Support.
- LinkedIn Learning access for all employees.
- Foundation Day - the anniversary of our establishment where every employee works together to give back to the community.
- PerkSPACE - a dedicated platform for employee benefits that help you save, grow and generously make life easier.
- Parental Leave Policies.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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