Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Global Partner Experience and Enablement Specialist
Empower global partners and drive ecosystem self-sufficiency by orchestrating specialized onboarding and training programs for our premier AI-Powered Process Automation platform.
Location: Chennai, India | Work Model: On-site
About the Team
The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about accelerating digital transformation by bringing enterprise solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver AI-Powered Process Automation and Enterprise-Grade Orchestration at scale.
The Opportunity
As the Global Partner Experience & Enablement Specialist, you will support our central Global Partner Experience team. Reporting to the Director of Global Partner Experience, you will bring your experience in partner enablement to turn high-level strategy into seamless execution across our global partner ecosystem. In this role, you will be the hands-on coordinator and administrator responsible for executing the experience across our partner-facing systems, coordinating global enablement programs, maintaining content taxonomy, and delivering data-driven insights. You will play a pivotal role in ensuring our partners have a frictionless experience from onboarding to advanced competency across all global theaters.
What You’ll Do
Governance & Partner Community Operations
- Provide operational and administrative support for partner councils, including meeting logistics, agenda coordination, action-item tracking, and cross-functional follow-ups.
- Act as the primary point of contact for routine partner enablement inquiries, coordinating closely with regional stakeholders across AMER, EMEA, and APAC to ensure global alignment.
- Monitor partner program compliance and baseline readiness, proactively flagging gaps in certification and badging requirements across partner motions.
Portal & Platform Administration
- Serve as an administrator for our portals and other partner-facing systems.
- Troubleshoot and resolve partner access challenges, user management issues, and platform navigation inquiries across global time zones.
- Support the rollout and partner adoption of new enablement platforms and enterprise orchestration tools.
Partner Program Support
- Coordinate the end-to-end operational execution of core enablement programs, including the Global Partner Onboarding Curriculum and Certification Frameworks.
- Track partner progress through onboarding pathways and work with regional stakeholders to drive completion rates.
Content Management & Asset Curation
- Maintain and enforce the centralized content taxonomy, version control, and folder structures within our enablement repository and portal.
- Support the publishing workflow, conducting initial quality checks to ensure all partner-facing materials are current, accurate, and easily discoverable.
- Perform regular content audits to archive outdated assets and streamline the partner learning path.
Analytics & Performance Reporting
- Track and compile key performance indicators (KPIs) regarding partner training completion, portal adoption, and certification achievements.
- Generate structured monthly and quarterly enablement reports to identify partner readiness gaps and highlight performance trends for leadership.
Required Qualifications
- Education: Bachelor’s degree in Business Administration, Education, Information Technology, or a related field.
- Experience: 1–3+ years of experience in partner enablement, training coordination, talent development, partner success, or similar B2B corporate support roles.
- Technical Skills: Proven hands-on experience navigating Partner Portals (PRM) and Community sites (e.g., Gainsight) and Enterprise CRM Software (e.g., Salesforce).
- Communication: Exceptional verbal and written English communication skills, with a track record of interacting professionally with diverse, cross-functional global stakeholders.
- Project & Time Management: Highly organized self-starter capable of independently managing complex logistics while remaining tightly integrated with global stakeholders across multiple time zones.
Preferred Qualifications
- Industry Experience: Prior experience in a fast-paced Software-as-a-Service (SaaS) or enterprise software environment.
- Certifications & Content Scale: Experience with Content Management Systems (CMS) and tracking technical training/certifications at scale.
- We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
#SaaS #PartnerEnablement #Salesforce #EnterpriseSoftware #ProjectManagement
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com.
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.