About this role
Suspense thrives on uncertainty, a calculated pause that draws in the observer. In this pause, placeholders emerge as valuable cues. Their very presence suggests that what is yet unseen could hold the answers, a revelation or a solution. When used thoughtfully, a placeholder can tease and compel, engaging the imagination.
Responsibilities
In websites, a loading spinner is no different than the ellipsis of a suspenseful plot twist; it tells the viewer that what is coming is worth waiting for. Key benefits of effective placeholders include:
- Maintaining engagement: By signaling more to come, placeholders prevent user drop-off.
- Setting expectations: Clear, well-placed placeholders hint at what content is coming next, adding structure.
- Building suspense: The anticipation of more content holds attention, just as in storytelling.
Placeholder content, however, must tread a careful line. Too sparse, and it risks undermining its own suspense; too dense, and it overwhelms with unnecessary clutter. The balance lies in leaving just enough room for the mind to wander and fill the gaps.
About the role
Are you Senior IT Support Engineer that enjoys developing and automating in house IT systems, troubleshooting the office IT environment and administering day to day IT related requests?
This is a chance to build out the IT support team in Mexico together with our growing team in the UK and ensure excellent support for Lendable (900+ people).
We are looking for someone who has a genuine interest in solving end-user problems in a fast paced 24/7 environment. You are naturally curious, and you are continuously seeking for innovation and automation whilst dealing with a high volume of incoming requests.
This is a role where you can have a massive impact in a hyper growth environment. If you like a challenge, this is the right role and place for you!
What you will do
Be the first point of contact for our office staff with their IT issues
Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.
Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards
Onboarding of new joiners across multiple geographic locations and support with their technical needs
Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals
Develop and implement system scripting tasks to streamline processes and implement integrations between SaaS and internal services
Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP)
Provide global IT support, including a share of the on-call rota, and work closely with colleagues in the UK, EU and US during overlapping hours.
What we’re looking for
Minimum of 3+ years experience in IT Support/Service desk support
Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji.
Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk.
Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO)
Hands-on experience running Okta and our VPN / secure remote access as code.
A natural problem solver with a high level of attention to detail & excellent verbal and written communication
A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload
Willingness to visit our office locations in Kent and London as required
Nice to haves
Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems.
Have some scripting knowledge and/or experience. (Bash or PowerShell)
Industry-specific background knowledge, particularly in sectors like finance.
Experienced in network management and troubleshooting
Experience / understanding security protocols and threat mitigation strategies to protect systems and data.
Interview process
A 15 minute online cognitive assessment.
A quick phone call with one of the Talent Team
Onsite or Video Interview
Technical Interview
Meet the team you’ll work with daily
Meet a member of the senior tech leadership.
About Lendable
Lendable is on a mission to build the world's best technology to help people get credit and save money.
Founded in 2014
Profitable since 2017
Unicorn in 2021
Backed by Balderton, Goldman Sachs and Ontario Teachers' Pension Plan
Loved by customers & employees with top reviews on Glassdoor and Trustpilot
So far, we’ve rebuilt the big three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets (UK and US) where trillions are held by big banks with dated systems and painful processes.
Life at Lendable
The opportunity to scale up one of the world’s most successful fintech companies
Best-in-class compensation, including equity
You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas
Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance
We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London
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