About us
Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
The role
As Encord's first Engagement Manager in New York City, you won't just own a book of business — you'll help define what post-sales excellence looks like on the East Coast.
You'll own and grow a portfolio of strategic customers, with a focus on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers.
You'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. As one of the founding members of the NYC team, you'll have a real hand in shaping how we build the customer relationship function in this market.
This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure — from the ground up.
What you'll do
Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
Understand customers' technical roadmaps to proactively identify expansion opportunities
Drive upsells, cross-sells, and multi-team rollouts across existing accounts
Partner with Customer Success, Product, and Engineering to deliver customer outcomes
Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap
Lead account planning, run QBRs, and develop growth strategies for your accounts
Maintain accurate pipeline and revenue forecasting in HubSpot
Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation
Who we're looking for
Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion
Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
Strong relationship builder with a genuine interest in solving customer problems
Comfortable in a fast-moving, high-growth start-up environment
Experience with HubSpot, Salesforce, or similar CRM tools
Curious, driven, and excited by the potential of AI and data infrastructure
Experience requirements
2–5 years of experience in engagement management, account management, customer success, or a post-sales commercial role within B2B SaaS or technology
Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
Experience working in a high-growth start-up or scale-up environment preferred
Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage
Why Encord
Competitive salary, commission, and meaningful equity in a high-growth start-up
Clear, accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 4 days/week
Flexible PTO to fully recharge
Annual learning & development budget
Comprehensive health, dental, and vision coverage
Frequent travel opportunities across the U.S., London, and Europe
Bi-annual company offsites, daily lunches & dinners, and monthly socials