About the Role
Join the customer success team at a B2B SaaS company serving the waste and recycling industry. You will help customers adopt AI-driven sales tools, realize ongoing value, and renew their subscriptions.
What You'll Do
Manage customer accounts throughout onboarding, adoption, and renewal.
Create adoption plans and materials, and monitor product usage and engagement.
Identify accounts at risk by reviewing usage data and customer feedback, then take steps to support retention.
Answer product questions, troubleshoot issues, and deliver live training for customer teams.
Lead regular customer check-ins and business reviews to discuss outcomes and return on investment.
Identify opportunities to expand accounts through additional users, markets, or products.
Share actionable customer feedback, bug reports, and feature requests with Product and Engineering.
Keep account records accurate and up to date in the CRM.
What We're Looking For
One to two years of experience in B2B SaaS customer success, support, or another customer-facing role.
Strong organizational skills and the ability to manage multiple accounts and follow-ups reliably.
Experience using a CRM and interpreting product usage data to assess account health.
Clear communication skills, including experience delivering live training and leading customer check-ins or business reviews.
Comfort working independently in a fast-moving environment and building processes amid ambiguity.
Experience in waste, logistics, trades, or another blue-collar B2B industry is a plus.
Location
On-site in Marina del Rey, California.