About the Role
Own the full deployment lifecycle for AI agents at enterprise freight and logistics businesses, from kickoff through production launch, post-launch support, and scaled rollout. You will work across customer operations, IT, and business teams, partnering with product and engineering to make implementations successful and build repeatable processes.
What You'll Do
Lead customer deployments from kickoff and workflow discovery through go-live, hypercare, and broader rollout.
Map customer workflows and configure AI agents in collaboration with operations, IT, and business stakeholders.
Troubleshoot technical issues and coordinate integrations with product and engineering teams.
Share customer feedback with product teams to inform improvements and roadmap decisions.
Create deployment playbooks, templates, and practices that improve time-to-value and support team growth.
Support change management and operator training to help users adopt AI-powered workflows.
What We're Looking For
At least 2 years of experience in implementation, deployment, or technical project management, including end-to-end enterprise software deployments in B2B environments.
Knowledge of enterprise software architecture, including APIs, databases, system integrations, and technical troubleshooting.
Strong project coordination, communication, and stakeholder management skills, with the ability to build trust and explain technical concepts to non-technical audiences.
Fluency in English and proficiency in German.
Experience with AI agents, large language models, or software development is valuable.
Experience in logistics, freight forwarding, supply chain, or related operational industries is a plus, as is experience with change management or operator training.
Compensation & Benefits
Visa sponsorship is not available.
Location
Hybrid arrangement, based in Berlin, Germany. Willingness to work from the Berlin office is required.