Role Overview
The Sales Ambassador is responsible for driving motorcycle loan acquisition and ensuring smooth on-ground execution within partner dealer stores. The role covers customer engagement, sales conversion, inventory coordination, and end-to-end support during unit release, while ensuring compliance with company policies and documentation standards.
Key Responsibilities
1. Customer Engagement (Walk-in Clients)
Proactively approach and engage walk-in customers within partner dealer stores
Guide customers through the Salmon Moto Loan application process
Clearly explain product features, loan terms, perks, and benefits
Handle customer inquiries and address concerns to support decision-making
2. Sales Conversion & Application Processing
Assist customers in completing loan applications via the Salmon Agent App
Ensure accurate encoding of customer information during application
Collect and verify required IDs and supporting documents
Ensure completeness and readiness of documents prior to submission
3. Release Execution (During Unit Release)
Prepare all required documents for customer signing
Ensure correctness and consistency of customer details across all documents
Verify that the motorcycle unit is in good condition prior to release
Set up required marketing materials (e.g., backdrop, branding) during release activities
Ensure proper documentation and turnover process is completed
4. Inventory Monitoring & Reporting
Monitor motorcycle inventory within assigned partner dealer stores
Track inventory movements including sales, deliveries, and transfers
Regularly report inventory status to Head Office, particularly to the assigned Inventory Manager
Flag discrepancies or issues in inventory to the appropriate stakeholders
5. Partner Coordination
Build and maintain strong working relationships with Branch Managers and dealer staff
Coordinate closely with store personnel to ensure smooth customer handling and loan processing
Support alignment between dealer operations and Salmon processes
6. Compliance & Documentation Control
Ensure all collected documents meet compliance and KYC requirements
Maintain accuracy and consistency of customer information across all submitted documents
Safeguard and properly endorse all documents to the back-office team
Escalate discrepancies, incomplete documents, or potential fraud cases