At the Blank Family of Businesses, our Core Values drive our culture, guide our decisions, and make our organization a great place to work. GIVE BACK TO OTHERS Recognize that the well-being of business cannot be separated from the well-being of society. Join in our ongoing efforts to give back through time, talents, labor and financial commitment. LEAD BY EXAMPLE Demonstrate an entrepreneurial spirit that supports our culture and vision. Take full advantage of our empowerment philosophy by offering suggestions, making decisions and taking responsibility for actions. Stand up for your convictions and vocalize your opinions. INNOVATE CONTINUOUSLY Constantly seek new ways to improve results and move above and beyond what seems possible. Demonstrate non-stop reinvention. Do not let unnecessary bureaucracy kill innovation. Implement high quality, new processes, products, services, or solutions that meet or exceed the needs and expectations of our customers. PUT PEOPLE FIRST Demonstrate understanding that people are the center, the heartbeat of any successful enterprise. Build rapport and trust by demonstrating sensitivity and respect for others. Empower and listen to associates because they are our number-one source for information and ideas. Invest time and resources in developing associates’ skills and assisting them in managing their careers. LISTEN AND RESPOND Listen to internal and external customers (fans, grantees, players, associates, vendors, partners) to understand what they need. View customer needs as golden opportunities that, when creatively addressed, will enhance our competitive edge and the environment in which we all work and professionally grow. Dedicate the needed resources, time and energy to creating lasting value for all customers. INCLUDE EVERYONE Our individual differences make our organization more valuable. Value diverse ideas, experiences, skills, work styles and backgrounds. Harness individual differences to create a competitive advantage and better support our partners. Encourage others to accept and capitalize on diversity. Position Summary The Marketing Operations Specialist, Email & SMS is responsible for the planning, execution, optimization, and reporting of Atlanta United's email and SMS marketing communications. This role serves as a key operational partner across Ticketing, Membership, Premium Sales, Partnerships, Creative Services, Digital Product, and Marketing Operations to deliver timely, accurate, and impactful campaigns that support both brand and revenue objectives. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. This position manages recurring CRM communications, supports integrated marketing campaigns, oversees the email and SMS editorial calendar, coordinates creative production workflows, develops compelling fan-facing messaging, and helps execute marketing initiatives that drive awareness, engagement, lead generation, ticket sales, and member retention. The successful candidate will demonstrate strong project management skills, exceptional attention to detail, and a passion for delivering personalized fan experiences through data-driven marketing. Core Responsibilities Campaign Management Execute recurring and ad hoc email campaigns, including membership communications, ticketing promotions, premium sales initiatives, service messaging, club announcements, and fan engagement efforts. Build, QA, schedule, deploy, and monitor SMS campaigns to ensure accuracy, compliance, and timely delivery. Coordinate stakeholder reviews, approvals, and deployment schedules across multiple departments. Support audience segmentation, targeting, and personalization strategies to maximize campaign effectiveness and engagement. Ensure all communications align with Atlanta United brand standards, campaign objectives, and organizational priorities. Own and maintain the Email & SMS Editorial Calendar within Monday.com and other project management platforms. Coordinate communication schedules across departments to minimize audience fatigue and prevent overlapping messages or competing offers. Support the development, execution, and optimization of automated lifecycle marketing programs, including new fan onboarding journeys, membership engagement campaigns, renewal initiatives, and other CRM touchpoints. Assist the Integrated Ticket Sales Marketing Team in developing and executing marketing initiatives that increase brand awareness, deepen fan engagement, and generate qualified sales leads. Support the creation and deployment of marketing content across multiple channels, including paid media, email, SMS, digital advertising, and promotional campaigns designed to engage fans, season ticket members, and partners. Write and adapt compelling email and SMS copy that supports campaign objectives, aligns with brand standards, and drives fan engagement, lead generation, conversion, and retention. Serve as a liaison between Brand Marketing, Ticket Sales & Service, Digital Product, Corporate Partnerships, and other internal stakeholders to ensure alignment, manage deliverables, and maintain a consistent brand voice across communications. Analyze fan data, campaign performance metrics, and engagement reports to identify trends, develop actionable insights, and make recommendations that improve marketing and sales outcomes. Develop a strong understanding of omni-channel marketing strategies, fan journeys, audience behavior, and marketing technology platforms to effectively support both business and brand objectives. Support special projects, department initiatives, and other responsibilities as assigned. Effectively manage multiple priorities while proactively communicating updates, identifying risks, and navigating shifting deadlines. Content Development, Copywriting & Quality Assurance Draft, write, edit, proofread, and distribute email and SMS copy for stakeholder review and approval. Develop engaging, audience-focused messaging that reflects Atlanta United's brand voice and supports ticket sales, membership, fan engagement, partnership, and promotional initiatives. Partner with Creative Services, Digital Product, and other internal teams to manage project requests and ensure timely delivery of campaign assets. Develop comprehensive marketing briefs that clearly define business objectives, target audiences, creative requirements, timelines, deployment plans, and success metrics. Conduct thorough quality assurance reviews, including copy validation, audience verification, personalization testing, link testing, creative review, rendering checks, and deployment readiness assessments. Maintain a high standard of accuracy, consistency, and attention to detail across all CRM communications and marketing deliverables. Ensure all communications comply with established brand standards, platform best practices, and internal review processes. Reporting & Insights Monitor campaign performance and key engagement metrics across email and SMS channels. Compile and distribute recurring performance reports that provide meaningful insights and recommendations to stakeholders. Identify opportunities to improve campaign performance through testing, optimization, segmentation, messaging strategy, and audience targeting enhancements. Support ongoing analysis of fan behavior, marketing attribution, and customer lifecycle performance to inform business decisions. Required Qualifications Bachelor's degree in Marketing, Communications, Business, Sports Management, or a related field preferred. Two or more years of experience in marketing operations, CRM, lifecycle marketing, digital marketing, content marketing, or a related discipline. Hands-on experience executing email and SMS marketing campaigns. Strong copywriting, proofreading, and editing skills with the ability to tailor messaging for different audiences, business objectives, and stages of the fan journey. Excellent written and verbal communication skills. Strong project management and organizational skills with the ability to manage multiple priorities simultaneously. Experience working within marketing technology platforms, CRM systems, or marketing automation tools. Exceptional attention to detail and commitment to quality. Analytical mindset with the ability to interpret data and translate insights into recommendations. Strong interpersonal skills with the ability to build relationships and collaborate effectively across teams. Ability to thrive in a deadline-driven, fast-paced environment. Preferred Qualifications Experience in sports, entertainment, live events, ticketing, membership, or fan engagement marketing. Experience working with CRM, email marketing, SMS, and marketing automation platforms. Familiarity with audience segmentation, customer journey development, campaign performance reporting, and A/B testing. Experience with Monday.com or similar project management tools. Knowledge of creative production workflows, campaign intake processes, and cross-functional marketing operations. Experience supporting integrated marketing campaigns that include paid media, digital advertising, CRM, and partnership activations. Understanding of fan acquisition, retention, engagement, and conversion strategies within a sports or entertainment environment. Portfolio or examples of marketing copywriting, campaign messaging, or CRM communications preferred. AMB Sports & Entertainment is a subsidiary of AMB Group LLC, and is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC and Mercedes-Benz Stadium. Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and twelve founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, and Ticketmaster. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter. Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD.

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